Carbon signal wedsite broken!

TerribleONE

did you see me mention anything about quality? I was going to keep it quiet unless the issue was not resolved. I responded to your PM.. I do not understand why you need more pictures when you said the shifter ring has already been made, yet you need pictures to make sure the tach matches the rest as that hasnt been made. What makes you so sure the shifter ring is going to match up? I am simply stating I wouldnt do it again because your original 4-6 week wait time turned into more like 10-12 weeks. If you guys had communicated with me things were running behind I would not be so annoyed.. but it took me following up for updates or you would have just let me sit and wait without any communication.. I am not trying to bash you or say that people shouldnt buy. I just wont personally doing business with you again

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CarbonSignal

I never mentioned that you said anything about quality

I asked for pictures for the odometer cover not the shifter... We informed you that the shifter is ready but the odometer need to be made.

The shifter is a piece that is alone...but the odometer have those two small bezels around it, so if they don't match they will look odd,

In all cases, we thank you for your kind business and we wish to have you as customer again.

B.R
Naj

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TerribleONE

am I missing something maybe?

per your PM-

We are trying our best to make you a happy customer and we promised with a replacement items although its a shipping defect, and any another company would've just asked you to file a claim and wait till they solve it ..etc,, but we are taking the hassle off your shoulders and bearing the cost of making you happy customer. i saw your pm and already requested your speedo to be produced and once done we will ship it along with your sides.

Please send me a pic of the items from Up in order to make sure we have the speedo the same pattern as the rest of the items.

How can you be sure the pattern will be the same on the shifter ring will be the same if this was made before I sent you any photos? It probably was a shipping issue from these sitting in the listerine box it came in at your "partners warehouse"

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CarbonSignal

It's explained in the post above.

If you wish to do a shipping claim plz go ahead. We are trying to help you here by offering you an extra service (at no additional cost) to make you happy... Your call at the end of the day.

Note: Interior kit was shipped from Dubai, not from our partner in the US.

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TerribleONE

?????

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TerribleONE

No, it is not explained. If you are telling me to file a shipping claim I will be sending all the products back and expect a full refund. What I am asking is, why do you need pictures of the other items to make sure the pattern is the same, when the shifter ring has already been made. Meaning, how can you promise the pattern will match on that, but not on the tach bezel which hasnt been made yet? I will be PMing you pictures tonight. Whats your ETA on replacement parts

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CarbonSignal

That is for big items like bumpers, spoilers, diffusers.

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TerribleONE

I will do as you asked and PM you pictures of the pattern on my other items when I get home from work. Please PM me a real estimate of when I will receive the replacements and the kickplates. Thanks

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CarbonSignal

We never asked you to file a claim( although this is what any other company would do cause its a shipping defect)

Again, we are trying to make you happy...Will wait for your pictures.

Thanks.

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TerribleONE

anyone whos ordered from CS.. did you receive a bill from fedex after your package was delivered for "customs, duties, tax, other fees"?? in the fine print it states that "USUALLY, these are paid before the package was sent out" anyone share the same experience?

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Apoc370z

Usually* Fedex pre charged the handling fees, but duty and taxes will be bill to the customer unless its already included in the price you paid for.

I bought some stuff from CS but its from the shop in arizona

TerribleONE

well originally they told me the products came from there as well... when they told me 60$ for shipping (which is already pretty ridiculous, since this was before we knew it was coming out of the country) they said nothing about paying an extra $19 for customs fees

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Apoc370z

Then i guess you have to work something out with CS. The duties and taxes is standard for fedex/ups for all international shipments.

CarbonSignal

We pay our local customs/taxes before shipping items however we have no control in destination custom regulations. Its the same for all orders we ship...

Interior items are shipped Directly from Dubai only. we never shipped any Interior kit from the US.

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Reaper42

How bout them fenders and Mine's replica lip that was promised weeks and weeks ago?

Seems like if issues with a shop/sponsor arent resolved and keep coming up, they should be taken off th370z.com

I nor anyone else on these forums should have to deal with these issues over and over again, week after week, month after month.

Carbon Signal, if you want to do business here, than do business right, if you want to offer a product, then make it available. If you want to ship from Dubai, then YOU pay ALL shipping and custom fees. Answer ALL PMs within 24 hours guaranteed.

All I want is a set of damn fenders on my car already, I have photoshoots and a video and other body work backed up until they are installed.

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