Evo-R products
 

I ordered from evo-r company few products and the took the money and they didn’t send anything tell now.. It took more than 8 weeks and I didn’t get the tracking number. I try to contact the company by calling and emailing them and no one answer.

I would like to know if anyone knows any website that sale evo-r product please let me know.

this is a well-known issue w/ Evo-R. the guy who runs it doesn't offer any sort of customer service at all. he makes a quality product, but that only gets you so far. i would recommend buying from a third-party site if you want one of the products he makes.

The Z Store sells Evo-R products. Welcome To The Z Store! Nissan-Datsun 240Z-260Z-280Z-280ZX-300ZX(Z31/Z32)-350Z-370Z Parts!

This The Z Store! Nissan-Datsun 240Z-260Z-280Z-280ZX-300ZX(Z31/Z32)-350Z-370Z Parts: Latest 370Z Products is the site I have bought Evo-R products from, but they don't seem to be in stock there either and have several weeks of back-order time.

They are one of the sponsors in this forum under user id EVOR :ugh2:

I'll try to contact the z store to know if the products are available.

I've ordered the front lip from evo-r twice, and never had any issues. Shipped it in 3 days both times.

I've ordered my Diffuser and Side skirts from him. They arrived in less than a week. I do usually ask if he has the item in stock before payment.

i emailed him/PMed him regarding his products but no reply. Now im going shine auto, guess having bad customer service cost you some money evoR :(

It's been more than 8 week and am waiting for the order. I didn't get an email that says the items that you need is out of stock. And I try to email and call them and no one answer. I place my order in 1/9/2012.

I understand your situation. I bought the EvoR fog light and it had burnt LEDs and it took 3 months for him to get back to me and get a replacement. Idk they make good products although the customer service is quite frustrating.

Just remember not everyone is a multi-billion dollar company selling for $500 a share.

^^doesnt mean you shouldn't hear from the seller after you send someone x amount of cash and don't get a PM, phone call, email, etc for weeks leaving you in the dark.

I got side blades took like 8 weeks to get no tracking n when I called no answer then I wrote on this forum about them n the next day I had a tracking number and I received them a week later but I just got a letter in the mail from fed ex saying I owe money because evo r priced it wrong n I don't understand y I should be responsible for it but besides that they make a great product

Probably the most pointless and irrelevant argument for providing bad service that I have ever heard. This is a question of contact and business practices, not of their market cap.

Exactly. Non communication and over-promising is total B.S. Don't tell me these guys aren't on FB or e mail every day. They choose to ignore PM's and e mails because they can't answer the simple question of when.

They really don't understand customer service, and that's why they aren't around long. If we weren't such mod whores willing to tolerate this level of service, they'd be gone in a month.

I've worked for sub-million dollar companies and multi-billion dollar companies and every one of them understood the importance of communication. My son provided better customer service selling popcorn for the Boy Scouts than some of these vendors.

Tell me up front the wait time is three months; don't say it will ship one week after receiving payment. That borders on fraud.

CarbonSignal is one vendor I'll say does it the right way. A.J. tells me up front to expect X number of weeks to make a part and what it costs. It may be Y weeks, but at least he lets me know if something will be delayed. Again, it's all about reasonable communication.

I've ordered from them and got product from overseas in just a few days.
What did you order? Was it one of the products that aren't in production yet?
Just to point out though if you ordered on 1/9/2012 it hasn't been over 8 weeks.
I ordered a kit from someone else that took over 7 months.

Wow I was just getting ready to place an order but not sure now!!!!

Evo-R is based in Taiwan, atleast thats where my Evo-R sideblades came from. Maybe he no speak engrish!

How do you like your side blades?

lovem! Fits great, no issues, easy to install. It's a nice subtle look.

I've had very different experiences than some of you guys.

EVO-R - I received b pillars where 1 was flawed from manufacturing, should never have passed QC. There was zero communication from the seller to fix the problem. I ended up having to report the problem with PayPal to get my money back. Had they warrantied the defective part, all woul have been good and I would have been a satisfied customer. Instead they made it a hassle and I will not support them in the future.

Carbon Signal - initially told 3 weeks to shipment. I ordered the part Dec 30 and am still waiting to receive the part. Communication has been good until recently. I've had to PM A.J to get any updates... Supposedly my part has been waiting at his partners shop to be shipped for the last 2 weeks... I sent 1 PM this week and 1 PM last week requesting an update with no response.

Just a heads up for the OP.

never had any trouble with Evo-R.... maybe cuz i speak mandarin? :P

anyway, think Jay must be just busy or something.... am sure he will reply soonest.

Well I just ordered blades & a rear diffuser yesterday. Hopefully I'll be able to post a good review of their service.

BTW-can anyone tell me if the blades will work with the front mudflap?

I ordered my EVO-R side blades from The Z Store 2 weeks ago and was told that they were on back order for 6 weeks. I haven't seen another Z with blades that have the front mudflap on. I looked at my mudflaps yesterday and I would say that they would be in the way of installing the blades.
Like what was posted earlier, us mod whores that want their products, make it possible for these businesses to get away with the poor customer service. Mod whore title fits too. We pay to get screwed.

I think it'll be great if you teach me that :p:tup:

:bowrofl::roflpuke2:

This mod whore has a set of EVO R carbon fiber B pillar covers on back order from the Z Store. Again, I HAD to call them to find out they were on back order.

The Z Store had no problem taking my money upfront. The least they could have done was note on their site that the pieces were on back order, or send me a follow-up e mail. They didn't have any problem taking my money.

This will be my last mod for a while. Going forward, I'll just do business with Baker Tuning. Yes, I'll pay more, but at least I'll get what I paid for when it is promised.

I ordered the Evo-R front lip from Evo-R recently and received it within a week from Taiwan. Also got a tracking number with no issues. When I contacted the Z Store about the lip, they told me they were out of stock for 6 weeks.

I ordered the evo-r side blades from the zstore back in beginning of December 2011. They told me it back order probably 6 weeks. I got it in 2-3 weeks. When i got it.. It was chipped in the corner so i called them and they agreed to pay for it to repaired. Was very pleased with zstore!

[QUOTE=gurneyeagle;1551477]This mod whore has a set of EVO R carbon fiber B pillar covers on back order from the Z Store. Again, I HAD to call them to find out they were on back order.

The Z Store had no problem taking my money upfront. The least they could have done was note on their site that the pieces were on back order, or send me a follow-up e mail. They didn't have any problem taking my money.QUOTE]

I don't think it's asking for much for these store fronts to keep their web pages up to date with what they don't have in stock instead of taking your money and then letting you know after the fact that you have to wait 6 weeks for them to get your part and another week for them to ship it to you. Why can't they at least drop ship?

After I placed my order at the Z store, I got an email in like a day or two saying that they were out of stock and I was never charged for it either.

I sent EVO R paypal a couple days ago for carbon fiber front lip and Its already being shipped and I have tracking numer.

Is hard to get a response PM from him tho.

Thing some of you need to realize is this is ONE guy doing all this. Not some company or manufaturer, so some of you need a little patientce with Jay.

My advice is to just PM him directly inquiring about products, if you do eventually get a response and he clearly states he has what you want in stock, then order it right then and there if you want it and you WILL have it within a week.

Problem here is people sending him money when he doesnt have product in stock.

BE WARE of thezstore.com tho!!!

IF THE PRODUCT TITLE DOESNT SAY EVOR, ITS NOT MADE BY JAY AND ISNT GOING TO BE HIS TOP NOTCH QUALITY.

I found this out by calling thezstore and inquiring about the cf front lip they have since it was one item that didnt say EVOR anywhere.

I also dont like how they dont state whether items or in stock or not before you order them. Although, I did order the evo R highwing when they first put it up even though Jay hadnt even finished building them. BUT the good thing is they didnt charge me and take their money until the day they shipped it.

Hope this clears up some things for people!

This doesn't make it acceptable. One guy should be able to get back to people in less than a month.

my dad has an Evo-R lip on his 350z and i'm 99% sure it didn't say Evo-R on it anywhere. he ordered directly from Jay.

:iagree:

I said if the product title on thezstore's website doesnt say evo R, then its probably not by Jay, not if the product itself says it physically on it. I called thezstore.com and confirmed this....products on their website that say evor in the description are made by jay, similar products that evo r does make, but dont say evo r in the description on thezstore.com, arent made by jay, they are made by some local company near where thezstore is located.

:werd:

Personally, i've dealt with Jay and he's a good guy actually. i think it's just that there's too much of list of peoples he's dealing with and the items are all out of stock. when i ordered my CF Diffuser, B-pillar and Side mirror's covers i had a delay receiving those items. hence i sent him an email once in a day. he replied to me the third day and apologizes to me, and told me that my stuffs had already been shipped out. :tup:

Ordered my sideblades & rear diffuser on 2/17 & just got tracking that they shipped from Taiwan yesterday and are scheduled for delivery on Tuesday!

Now I will say that I didn't get a 'Hey - got your order it will go out within a week' communication, but I'm glad to see it's on it's way.

Being in a business that drop ships 100% of their orders, companies like Amazon and Zappos have raised the bar for everyone's order status communication. 10 years ago it was 'place an order and it will show up in 4-6 weeks.' Now clients want to know the exact second their box is being taped up. I literally get calls from clients that I've sent tracking to that want me to give them a time that UPS will be there.

i remember those days....

jay got my diffuser and side blades on guam in about a week straight from taiwan.... im guessing since taiwan is so close to guam thats why it arrived so fast....

PLease PM me. Thanks.