Seibon Gives No ****s

BettyZ · 07-11-2019, 05:11 PM

Quote:

Originally Posted by DeliriousClam

I'm having it delivered to the shop I work at

Also, the freight service probably won't have your email to send the receipt. I had to call them and have them add it.

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NISMO IX · 07-11-2019, 07:30 PM

Had this happen too, to some side skirts. Seibon claims you are to inspect it upon receiving it and sign the delivery slip as damaged while the delivery service person is there. If not it is now your problem and Seibon will not refund jack. I refused to buy from them again going forward.

BettyZ · 07-12-2019, 01:49 PM

Quote:

Originally Posted by NISMO IX

Had this happen too, to some side skirts. Seibon claims you are to inspect it upon receiving it and sign the delivery slip as damaged while the delivery service person is there. If not it is now your problem and Seibon will not refund jack. I refused to buy from them again going forward.

In fairness there's a legitimate, legal reason they do that.. but if you dont want to deal w the hassle then I wouldn't buy either

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JARblue · 07-12-2019, 02:34 PM

If you don't want to deal with the hassle, the best option is to refuse the delivery and contact your credit card company and tell them the product arrived damaged and you don't have the time to deal with accepting a horribly packaged product and the return/replacement process. They should care of you.

In my previous experiences, they generally are ok with a photo or three of the damaged packaging. Holes, such as those from a poorly operated forklift, are excellent evidence.

vtec to vvel · 07-13-2019, 07:14 PM

What was the outcome or plan? I am also looking at getting cf parts thru seibon, but now having 2nd thoughts....

Also, I was eyeing between the hood you got and the gtr style. I know the vents are functional, but I’m worried about water getting thru into the engine bay....

BettyZ · 07-13-2019, 08:27 PM

Seibon was processing the claim as of Friday. I'm going to contact THM first thing Monday for an update.

As for water... everything in the bay has seals and whatnot. And I'm gonna fabricate rain guards for the vents.

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goeagles11 · 07-14-2019, 02:27 PM

My Seibon hood arrived damaged as well last week. Had the same issue around the GTR Style vents but my cracks were worse.

Seibon directed me/the shop to destroy the hood after I emailed them pictures and they immediately shipped a replacement hood. Customer service was great - I just hope the replacement comes undamaged.

OptionZero · 07-14-2019, 05:30 PM

The issue is that Seibon moves so many hood these days (they're all copies or derived from designs by someone else) that its cheaper to kick out a replacement for screw ups than to drastically change their packing/shipping methods

I've ordered 2 hoods from Japan. zero fitment or shipping issues.

I've ordered . . . 2 or 3 hoods from seibon. Multiple issues

ZontheRocks · 07-14-2019, 07:52 PM

I’ve never ordered a hood, but I second OptionZero on the parts from Japan. The two CF lip spoilers that I received we’re easily the best packaged products that I have received from any other vendors.

BettyZ · 07-15-2019, 05:44 PM

Seibon wants me to destroy the hood and take pics. This was my response to THM customer service. He called me immediately after I sent this lol

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ZontheRocks · 07-15-2019, 06:00 PM

Quote:

Originally Posted by BettyZ

Seibon wants me to destroy the hood and take pics. This was my response to THM customer service. He called me immediately after I sent this lol

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Haha! Keep us updated

OptionZero · 07-15-2019, 07:11 PM

seibon should shoulder the costs of the fuel to burn their piece of ****

CRiZO · 07-15-2019, 07:26 PM

Take extra photos that look different than the set you send them. Sell those photos for $100 so that someone else can keep their old one.

redondoaveb · 07-15-2019, 07:34 PM

Quote:

Originally Posted by crizo

take extra photos that look different than the set you send them. Sell those photos for $100 so that someone else can send me their old one.

fify

BettyZ · 07-15-2019, 10:49 PM

I'd want to use the hood to practice fitting the hood pins. So I'll probably Sawzall a nice big 8====D in the center. Let Seibon know how I'm feeling.

07-11-2019, 07:30 PM	#32 (permalink)
NISMO IX Track Member Join Date: Sep 2015 Location: Southern Maine Age: 47 Posts: 742 Drives: 2014 370Z MB M6 Rep Power: 584	Had this happen too, to some side skirts. Seibon claims you are to inspect it upon receiving it and sign the delivery slip as damaged while the delivery service person is there. If not it is now your problem and Seibon will not refund jack. I refused to buy from them again going forward. wideglideleon likes this. __________________ 2017 Ford Focus RS Nitrous Blue "KB43VER" 2014 370z Mag Blk 6M "KOKURYU" (Black Dragon)

07-12-2019, 02:34 PM	#34 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	If you don't want to deal with the hassle, the best option is to refuse the delivery and contact your credit card company and tell them the product arrived damaged and you don't have the time to deal with accepting a horribly packaged product and the return/replacement process. They should care of you. In my previous experiences, they generally are ok with a photo or three of the damaged packaging. Holes, such as those from a poorly operated forklift, are excellent evidence. Memphis370Z and BettyZ like this. __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \| Last edited by JARblue; 07-12-2019 at 02:37 PM.

07-13-2019, 07:14 PM	#35 (permalink)
vtec to vvel A True Z Fanatic Join Date: Feb 2015 Location: 813 Posts: 3,915 Drives: 13 Z Rep Power: 502909	What was the outcome or plan? I am also looking at getting cf parts thru seibon, but now having 2nd thoughts.... Also, I was eyeing between the hood you got and the gtr style. I know the vents are functional, but I’m worried about water getting thru into the engine bay.... BettyZ likes this. __________________ Don't like what I post? Too bad. I really don't give a sh!t

07-13-2019, 08:27 PM	#36 (permalink)
BettyZ A True Z Fanatic Join Date: Aug 2018 Location: Chicagoland Age: 38 Posts: 5,261 Drives: A Garage Queen Rep Power: 2684371	Seibon was processing the claim as of Friday. I'm going to contact THM first thing Monday for an update. As for water... everything in the bay has seals and whatnot. And I'm gonna fabricate rain guards for the vents. Sent from my SM-G955U using Tapatalk -ZS-Carpenter, ZontheRocks and MZ DAIZY like this. __________________ '14 MB Nismo \| Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs. Betty Mods

07-14-2019, 02:27 PM	#37 (permalink)
goeagles11 Base Member Join Date: May 2017 Location: South Florida Posts: 81 Drives: 2017 370z Sport Rep Power: 8	My Seibon hood arrived damaged as well last week. Had the same issue around the GTR Style vents but my cracks were worse. Seibon directed me/the shop to destroy the hood after I emailed them pictures and they immediately shipped a replacement hood. Customer service was great - I just hope the replacement comes undamaged. Rusty, wideglideleon and BettyZ like this.

07-14-2019, 05:30 PM	#38 (permalink)
OptionZero A True Z Fanatic Join Date: Apr 2011 Location: Sacramento Posts: 3,238 Drives: 15 370Z Nismo 6MT Rep Power: 214100	The issue is that Seibon moves so many hood these days (they're all copies or derived from designs by someone else) that its cheaper to kick out a replacement for screw ups than to drastically change their packing/shipping methods I've ordered 2 hoods from Japan. zero fitment or shipping issues. I've ordered . . . 2 or 3 hoods from seibon. Multiple issues God-Speed, goeagles11 and BettyZ like this. __________________ OptionZero Build Thread

07-14-2019, 07:52 PM	#39 (permalink)
ZontheRocks Track Member Join Date: Mar 2017 Location: Central Florida Posts: 959 Drives: 2016 Nissan PW 370Z Rep Power: 34535	I’ve never ordered a hood, but I second OptionZero on the parts from Japan. The two CF lip spoilers that I received we’re easily the best packaged products that I have received from any other vendors. BettyZ likes this. Last edited by ZontheRocks; 07-14-2019 at 08:26 PM.

07-15-2019, 05:44 PM	#40 (permalink)
BettyZ A True Z Fanatic Join Date: Aug 2018 Location: Chicagoland Age: 38 Posts: 5,261 Drives: A Garage Queen Rep Power: 2684371	Seibon wants me to destroy the hood and take pics. This was my response to THM customer service. He called me immediately after I sent this lol Sent from my SM-G955U using Tapatalk JARblue, Rusty, Memphis370Z and 3 others like this. __________________ '14 MB Nismo \| Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs. Betty Mods

07-15-2019, 07:11 PM	#42 (permalink)
OptionZero A True Z Fanatic Join Date: Apr 2011 Location: Sacramento Posts: 3,238 Drives: 15 370Z Nismo 6MT Rep Power: 214100	seibon should shoulder the costs of the fuel to burn their piece of **** BettyZ likes this. __________________ OptionZero Build Thread

07-15-2019, 07:26 PM	#43 (permalink)
CRiZO Track Member Join Date: Nov 2017 Location: Dallas Posts: 672 Drives: in traffic Rep Power: 20699	Take extra photos that look different than the set you send them. Sell those photos for $100 so that someone else can keep their old one. Rusty and redondoaveb like this.

07-15-2019, 10:49 PM	#45 (permalink)
BettyZ A True Z Fanatic Join Date: Aug 2018 Location: Chicagoland Age: 38 Posts: 5,261 Drives: A Garage Queen Rep Power: 2684371	I'd want to use the hood to practice fitting the hood pins. So I'll probably Sawzall a nice big 8====D in the center. Let Seibon know how I'm feeling. Rusty and redondoaveb like this. __________________ '14 MB Nismo \| Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs. Betty Mods

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