Another Sticky Dash Issue

khern11 · 05-16-2017, 06:59 PM

Quote:

Originally Posted by RyanWest

You need to take the car back to Nissan man and express all these concerns. I would also call Nissan Corp and start a ticket with them. Use as much info as you can. Mention this forum, mention the Altima's....

Tell them it is a extreme safety hazard while you are driving. Out of warranty is ********. The entire resell value of your car just went down.

Your dash is way worse then mine and I would be livid.

I'm going to stop by the dealership later this week to see what they say. If they partially covered repairs for similar problems on the Altima, they should at least do the same for the Z. I'm sure they sold way more Altima's than they did Z's, so less people are complaining about the issue. If the dealer can't do anything, I'll see if they can take it up with corporate.

madwi · 05-16-2017, 07:14 PM

Quote:

Originally Posted by RyanWest

( Click to show/hide )

We shall see what happens tomorrow. I am positive this has nothing to do with chemicals or cleaners.

Hope they take care of you. I mentioned cleaners as I was wondering if any conditioners/protection was applied, not that the chemicals were causing the issue.

Optimiser · 05-17-2017, 08:17 AM

Quote:

Originally Posted by cooltoy

I am seeing a trend here. Common denominator is Florida.

And shitty Japanese (Nissan) quality. Sad but true...

Nixin · 05-17-2017, 08:22 AM

Quote:

Originally Posted by Optimiser

And shitty Japanese (Nissan) quality. Sad but true...

Most are sh!tty, regardless of country of origin. Quality has taken a back seat to profit.

RyanWest · 05-17-2017, 04:47 PM

I have a 96 Acura Integra GSR and the dash is mint. No cracks or fading at all!

khern11 · 05-17-2017, 05:10 PM

Went to the dealer today, not a great experience, seems like the more customers a dealer has the less they feel that they need to take care of previous customers. So bottom line is that I spoke to a service rep, he acknowledged the problem but said that they couldn't do anything about it. I asked him if he can file a complaint with Nissan and he said that I needed to call.

If a dealer doesn't want to help you, call Nissan corporate at (800) 647-7261 and file a compliant! Select the extension for recalls and service bulletins. Speak with a representative, file a complaint and get a case number.

There is more of a chance this issue will get resolved if more people speak up. If you see the slightest sticky spot or imperfection on your dash, chances are it will get much worse.

I'm waiting for a call from the regional service rep tomorrow. Will update

Nixin · 05-17-2017, 06:06 PM

Stealership reps, typical jackasses, be it in service or sales. You should have demanded to speak to the service manager or even the general manager. Hopefully Nissan Corp. will escalate this issue and resolve it?

khern11 · 05-17-2017, 06:59 PM

I usually deal with the service manager but he was out to lunch. The representative at Nissan corp sounded understanding to my situation, so we'll wait and see.

Staples · 05-18-2017, 12:37 AM

Something you have to understand is that dealerships don't like to warranty things because the manufacture only pays a portion of the actual labor that's involved in replacing the faulty item. Example, to completely pull a dash and replace could take 5-6 hours. Well Nissan may only compensate that dealership 3.5-4 hours, where the ACTUAL time did take 5-6. The dealership has to eat that extra time involved which is why they're a lot less likely to budge on major issues than petty ones, like a faulty gas cap.

Dealerships love when people are out of warranty because they charge full actual labor rate for jobs. Unless you REALLY know someone in the industry, it's very hard to get anywhere when it comes to major issues like these.

RyanWest · 05-18-2017, 01:53 PM

Just so you guys know the Dealership quoted me $3,360 to replace the dash. Still waiting to talk to the Nissan corp rep. I missed her call yesterday.

Staples · 05-18-2017, 11:02 PM

Quote:

Originally Posted by RyanWest

Just so you guys know the Dealership quoted me $3,360 to replace the dash. Still waiting to talk to the Nissan corp rep. I missed her call yesterday.

Something doesn't add up. I feel like they're quoting for the dash and all the components with it, not just the dash.

RyanWest · 05-19-2017, 05:16 PM

Quote:

Originally Posted by Staples

Something doesn't add up. I feel like they're quoting for the dash and all the components with it, not just the dash.

That price includes the Dash which was around $1,600 and the labor around $1,600. Sorry my last number was a little higher.

Fountainhead · 05-22-2017, 03:54 PM

my 2009 dash in FL is OK, but there is a sticky place on the driver door side top near the window where my elbow always rests. I tried cleaning it with water, then Windex, then goo gone and have only made it worse. Wish I knew what to treat it with to stop it decaying. I guess schmoo from my skin/sweat/salt has eaten the finish off. Right now it's only noticeable if you know its there. If my dash deteriorates I like the idea of alcantera recovering.

RyanWest · 05-22-2017, 06:02 PM

Update Guys:

So Nissan Corp called me and said they would cover 50% of the repairs. Obviously I am not going to come out of pocket $1,600 to fix this. I will just pull the dash and wrap it in Microfiber Suede.

I did ask them if they can just cut me a check for there 50% and no go. They said, they can only repair it at a dealership.

Kinda sucks but I will post the dash wrapped in Microfiber suede soon. Ill probably just do black.

Zbrah · 05-22-2017, 06:14 PM

When they offered to pay 50% for your dash was it based on good will ? Would be good to know for anyone else who is stuck in the same situation.

05-17-2017, 05:10 PM	#36 (permalink)
khern11 Base Member Join Date: Jul 2009 Location: Miami, FL Posts: 137 Drives: 2009 370z 6mt Rep Power: 447	Went to the dealer today, not a great experience, seems like the more customers a dealer has the less they feel that they need to take care of previous customers. So bottom line is that I spoke to a service rep, he acknowledged the problem but said that they couldn't do anything about it. I asked him if he can file a complaint with Nissan and he said that I needed to call. If a dealer doesn't want to help you, call Nissan corporate at (800) 647-7261 and file a compliant! Select the extension for recalls and service bulletins. Speak with a representative, file a complaint and get a case number. There is more of a chance this issue will get resolved if more people speak up. If you see the slightest sticky spot or imperfection on your dash, chances are it will get much worse. I'm waiting for a call from the regional service rep tomorrow. Will update Spartan 1771 likes this.

05-18-2017, 12:37 AM	#39 (permalink)
Staples Track Member Join Date: Sep 2010 Location: Baltimore, MD Posts: 546 Drives: '08 Infiniti G37s Rep Power: 16	Something you have to understand is that dealerships don't like to warranty things because the manufacture only pays a portion of the actual labor that's involved in replacing the faulty item. Example, to completely pull a dash and replace could take 5-6 hours. Well Nissan may only compensate that dealership 3.5-4 hours, where the ACTUAL time did take 5-6. The dealership has to eat that extra time involved which is why they're a lot less likely to budge on major issues than petty ones, like a faulty gas cap. Dealerships love when people are out of warranty because they charge full actual labor rate for jobs. Unless you REALLY know someone in the industry, it's very hard to get anywhere when it comes to major issues like these. Spartan 1771 likes this. __________________ '08 Infiniti G37s - Forced Induction Fed Last edited by Staples; 05-18-2017 at 12:40 AM.

05-22-2017, 06:14 PM	#45 (permalink)
Zbrah A True Z Fanatic Join Date: May 2013 Location: The370Z.com Posts: 4,956 Drives: 370Z Rep Power: 5452	When they offered to pay 50% for your dash was it based on good will ? Would be good to know for anyone else who is stuck in the same situation. __________________

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05-17-2017, 04:47 PM	#35 (permalink)
RyanWest Track Member Join Date: Jan 2012 Location: Tamp, Fl Posts: 714 Drives: 2009 Nissan Rep Power: 33	I have a 96 Acura Integra GSR and the dash is mint. No cracks or fading at all!

05-17-2017, 06:06 PM	#37 (permalink)
Nixin A True Z Fanatic Join Date: Sep 2015 Location: GWN Posts: 3,488 Drives: Goodbye Z! Rep Power: 19833	Stealership reps, typical jackasses, be it in service or sales. You should have demanded to speak to the service manager or even the general manager. Hopefully Nissan Corp. will escalate this issue and resolve it?

05-17-2017, 06:59 PM	#38 (permalink)
khern11 Base Member Join Date: Jul 2009 Location: Miami, FL Posts: 137 Drives: 2009 370z 6mt Rep Power: 447	I usually deal with the service manager but he was out to lunch. The representative at Nissan corp sounded understanding to my situation, so we'll wait and see.

05-18-2017, 01:53 PM	#40 (permalink)
RyanWest Track Member Join Date: Jan 2012 Location: Tamp, Fl Posts: 714 Drives: 2009 Nissan Rep Power: 33	Just so you guys know the Dealership quoted me $3,360 to replace the dash. Still waiting to talk to the Nissan corp rep. I missed her call yesterday.

05-22-2017, 03:54 PM	#43 (permalink)
Fountainhead Track Member Join Date: Feb 2013 Location: FL Posts: 834 Drives: 2019 Civic Type R Rep Power: 14	my 2009 dash in FL is OK, but there is a sticky place on the driver door side top near the window where my elbow always rests. I tried cleaning it with water, then Windex, then goo gone and have only made it worse. Wish I knew what to treat it with to stop it decaying. I guess schmoo from my skin/sweat/salt has eaten the finish off. Right now it's only noticeable if you know its there. If my dash deteriorates I like the idea of alcantera recovering.

05-22-2017, 06:02 PM	#44 (permalink)
RyanWest Track Member Join Date: Jan 2012 Location: Tamp, Fl Posts: 714 Drives: 2009 Nissan Rep Power: 33	Update Guys: So Nissan Corp called me and said they would cover 50% of the repairs. Obviously I am not going to come out of pocket $1,600 to fix this. I will just pull the dash and wrap it in Microfiber Suede. I did ask them if they can just cut me a check for there 50% and no go. They said, they can only repair it at a dealership. Kinda sucks but I will post the dash wrapped in Microfiber suede soon. Ill probably just do black.