My clearcoat is blistering!!!

kannibul · 10-28-2009, 01:04 PM

Quote:

Originally Posted by JungleB

You've said you've taken the car to several dealerships, but I see no mention of an auto body shop. I think they might be more upfront and more knowledgeable about what's going on than car dealerships.

Good luck!

Don't take it to a body shop until they claim to be unable to see it.

Then take it to them, get a written estimate that documents the problem, then take it back to the dealership, that says XYZ company says there's a problem and that's how much it will cost to have it repaired, even though this should be covered under warranty. I know you said you couldn't see it, but these are professional auto-body personel that say there is a problem.

Then see if they budge. If not, then you bring out the threat of contacting Nissan HQ, and let them know of the problem, and that you would, at this time, rather not deal with that dealership, and deal directly with the auto-body shop that did the evaluation, and would like for them to pay for the repair since it's under warranty....and they are welcome to come look at it for themselves.

Ideally, it'd never get to that point.

370Zsteve · 10-28-2009, 01:07 PM

Quote:

Originally Posted by Modshack

Part of what spawned the "Entitlement" generation...

LOL, no. where is the "entitlement" in demanding what you paid (a lot of $$$) for? Are you not entitled to get what you paid for?

In this day and age, if you want your company to succeed, you go overboard to please your customer. My wife and I own two businesses. If we didn't put customer service as our number one priority, we'd be out of business in a month. For example, my wife's is an interior designer. I can't tell you how many times I've refused shipments of furniture due to damage in transit (most comes from China and Far East, of course).

I think the OP is a young guy, and I also think he's been intimidated by the service manager of that dealership. I also think he will go the repaint route!

kannibul · 10-28-2009, 01:12 PM

Quote:

Originally Posted by 370Zsteve

LOL, no. where is the "entitlement" in demanding what you paid (a lot of $$$) for? Are you not entitled to get what you paid for?

In this day and age, if you want your company to succeed, you go overboard to please your customer. My wife and I own two businesses. If we didn't put customer service as our number one priority, we'd be out of business in a month. For example, my wife's is an interior designer. I can't tell you how many times I've refused shipments of furniture due to damage in transit (most comes from China and Far East, of course).

I think the OP is a young guy, and I also think he's been intimidated by the service manager of that dealership. I also think he will go the repaint route!

Take this example...you said your wife is an interior designer.

Say that someone chooses all the colors they want for thier house, then leaves on vacation while the remodeling is being done.

You do everything right.

They come back, and next thing you have is someone in your face yelling about how their carpet is 2 shades lighter than what they wanted, and the pattern isn't right, and it conflicts with the paint for the walls and your a jack--- for not doing it right...

vs

Someone saying, hey, this and this and this aren't what I expected, what can we do to resolve this?

The thing to note here, is that the dealer didn't do anything wrong - it's not their fault the paint isn't right. Same with my example, you filled the customer's order to their specs, and they didn't like it or didn't account for how different lighting changes the shades of colors...

Modshack · 10-28-2009, 01:14 PM

Quote:

Originally Posted by 370Zsteve

LOL, no. where is the "entitlement" in demanding what you paid (a lot of $$$) for? Are you not entitled to get what you paid for?

:

Once again THAT IS NOT WHAT I SAID and again, you missed my point on this (read the quote of yours I was responding to). I'm done.

kannibul · 10-28-2009, 01:17 PM

As a counter-point...

My sales guy said the rock chip wasn't there when they checked the car over before I took delivery. I said I looked it over when I took delivery and didn't notice it either, but it was also late (I picked the car up after they closed), and couldn't see anything very well, and it could have been missed since it's a color-level chip, not metal-level.

The GM said they'd take care of it, the sales guy gave the vibe that they wouldn't.

Depends on who you talk to and how.

flashburn · 10-28-2009, 01:31 PM

Quote:

Originally Posted by kannibul

When you take it to them, show them what the problem is.

I've already taken it to the dealer I bought it from once, and that has gotten me to where I am now. At this point, I'm done taking it to them, since it is a two hour drive, one way. If this is a manufacturing defect, which it is, then Nissan Corporate should be at least as willing to work with me as the original dealer.

kannibul · 10-28-2009, 01:47 PM

Quote:

Originally Posted by flashburn

I've already taken it to the dealer I bought it from once, and that has gotten me to where I am now. At this point, I'm done taking it to them, since it is a two hour drive, one way. If this is a manufacturing defect, which it is, then Nissan Corporate should be at least as willing to work with me as the original dealer.

Most relationships between manufacturer's and dealers are exclusive - otherwise, the manufacturer would be overwhelmed with calls and service requests without the means to support them.

Your best approach is to go through the dealer, and see if they'll refer you to a bodyshop that is more local to you, or, give you a vehicle to drive while they get yours fixed.

2 hour drive is a pain, but, if it fixes the problem at no cost to you (other than drive time), then that's better than paying for your car to be repaired.

To be honest, I doubt that Nissan will deal with the issue directly with you, short of the dealership giving them the OK and being a supporting agency...at best (short of that) is that Nissan has an established relationship with another dealer who is willing to work with you, or, they have something with an autobody shop that they've done work with in the past...

It will require some effort by you no matter which way you go, just take the path that creates the least waves and you'll likely come out better off...ie, start a fire only when you have no choice.

nicknick · 10-28-2009, 07:58 PM

Quote:

Originally Posted by flashburn

Maybe this works for you, but it doesn't for me. I drive 60 highway miles a day, so the chance of something hitting me is pretty high. If I stay too far back (more than 5-6 car lengths) then I would just get cut off constantly which would then limit my car lengths anyway. The joys of highway driving. Not to mention the roads are **** around here, one of the highways I take is under construction.

Yeah flash, i undersatand you there is always some jerk that has to cut in, as if that is going to save them.

Trips · 10-28-2009, 08:01 PM

370Zsteve · 10-28-2009, 08:05 PM

Quote:

Originally Posted by kannibul

Take this example...you said your wife is an interior designer.

Say that someone chooses all the colors they want for thier house, then leaves on vacation while the remodeling is being done.

You do everything right.

They come back, and next thing you have is someone in your face yelling about how their carpet is 2 shades lighter than what they wanted, and the pattern isn't right, and it conflicts with the paint for the walls and your a jack--- for not doing it right...

vs

Someone saying, hey, this and this and this aren't what I expected, what can we do to resolve this?

The thing to note here, is that the dealer didn't do anything wrong - it's not their fault the paint isn't right. Same with my example, you filled the customer's order to their specs, and they didn't like it or didn't account for how different lighting changes the shades of colors...

heh, I completely agree. Not the dealership's fault. Nissan's problem.

I can't tell you how many times people have issues with things they bought from my wife. And how many things have been returned. Suppliers are always willing to take them back. Although no way would carpet and painting get done without the owner onsite and me with a signed order in my pocket ok'ing the colors. lol, no way

370Zsteve · 10-29-2009, 11:31 AM

Subscribing for updates

flashburn · 10-29-2009, 05:50 PM

Only update I have right now is that the service manager from the Tampa Nissan is coming to my house on Sunday to take pictures with a better camera. I talked to Nissan Corporate today, and they said before even they could do anything to help me, especially if it was concerning a new car, they would first need to see pictures of the problem themselves.

Of course this all would be taken care of sooner, if I lived closer or had the time to drive over there during the week, but work has made that impossible this week. So I'll post an update on Sunday or Monday. I'm also supposed to get a call from the person at Corporate on Monday once they get the photos.

If need be, I'll just have to take it back to the dealer some time next week and push things further.

Modshack · 10-29-2009, 08:25 PM

Sounds like your on the way to a resolution....Good luck and keep us posted!

NXTAZEE · 10-29-2009, 09:42 PM

Quote:

Originally Posted by flashburn

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

Clear coat is paint, so if they spray more clear on, it would be repainted. Good luck, I hope everything works out.

Modshack · 10-29-2009, 10:11 PM

Quote:

Originally Posted by NXTAZEE

Clear coat is paint, so if they spray more clear on, it would be repainted. Good luck, I hope everything works out.

My car has new clear coat from the doors forward. A quality job will be better than factory...

10-28-2009, 08:01 PM	#39 (permalink)
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10-29-2009, 11:31 AM	#41 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	Subscribing for updates __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

10-29-2009, 08:25 PM	#43 (permalink)
Modshack A True Z Fanatic Join Date: Mar 2009 Location: Greenville NC Posts: 2,883 Drives: 370Z Sport Rep Power: 976	Sounds like your on the way to a resolution....Good luck and keep us posted! __________________ Steal my car! (SOLD)...Now Porsche Cayman S Oil Cooler DIY: Here!

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kannibul A True Z Fanatic Join Date: Jun 2009 Location: Jenks, OK Posts: 2,281 Drives: 370z Touring/Sport Rep Power: 267	As a counter-point... My sales guy said the rock chip wasn't there when they checked the car over before I took delivery. I said I looked it over when I took delivery and didn't notice it either, but it was also late (I picked the car up after they closed), and couldn't see anything very well, and it could have been missed since it's a color-level chip, not metal-level. The GM said they'd take care of it, the sales guy gave the vibe that they wouldn't. Depends on who you talk to and how.

10-29-2009, 05:50 PM	#42 (permalink)
flashburn A True Z Fanatic Join Date: May 2009 Location: Central Florida Posts: 1,884 Drives: '12 Corvette GS 6M Rep Power: 19	Only update I have right now is that the service manager from the Tampa Nissan is coming to my house on Sunday to take pictures with a better camera. I talked to Nissan Corporate today, and they said before even they could do anything to help me, especially if it was concerning a new car, they would first need to see pictures of the problem themselves. Of course this all would be taken care of sooner, if I lived closer or had the time to drive over there during the week, but work has made that impossible this week. So I'll post an update on Sunday or Monday. I'm also supposed to get a call from the person at Corporate on Monday once they get the photos. If need be, I'll just have to take it back to the dealer some time next week and push things further.