My clearcoat is blistering!!!

Modshack · 10-28-2009, 11:58 AM

Quote:

Originally Posted by flashburn

Obviously. There is no option of me not getting this resolved one way or another. When I speak to Nissan Corporate today I am going to push hard that the only acceptable resolution is a new car. It's a shame really, cause I love the car except for the damn paint/clearcoat issue!

There's another thread where the car was replaced (it was a Red with spotting) Do a search..

370Zsteve · 10-28-2009, 12:05 PM

Hey Flashburn, here's something you can do to "light a fire" under the dealership. Works every time:

Action Line: Secret: name-dropping works

By Dennis Rockstroh

drockstroh@mercurynews.com

Q In April of 2008, I bought a commercial-style faucet for my customer from Home Depot.
The customer had trouble with it not working correctly from the beginning. I tried as best I could to repair it.
Finally in June 2009, I called Home Depot in Atlanta and explained the problem. I was told that another part would be shipped out to me right away. It wasn't.
I called Home Depot-Atlanta again and got yet another person who said she would send e-mails to previous contacts.
I said, I have a great idea, I'll contact my newspaper and see if they can light a fire.
Tim Traviolia
San Jose
A Your report back: "Well, looks like just the threat of media coverage solves problems.
"Received a call this morning and they are sending a new, better, lighter model faucet head to me. Thank you."
You're welcome, Tim, but you did this yourself.

Modshack · 10-28-2009, 12:21 PM

Negotiating by threat is for Bully's. One of the reasons there are lawyers on every corner to "protect" us from ourselves.

You'll get much further with constructive win/win discussions using your legal options as necessary..Don't go in screaming as has been suggested.

Bottom line, if they re-clear coat it you stand a good chance of having a much better finish than stock...I do, after some accident repainting..

370Zsteve · 10-28-2009, 12:27 PM

Quote:

Originally Posted by Modshack

Negotiating by threat is for Bully's. One of the reasons there are lawyers on every corner to "protect" us from ourselves.

You'll get much further with constructive win/win discussions using your legal options as necessary..Don't go in screaming as has been suggested.

Bottom line, if they re-clear coat it you stand a good chance of having a much better finish than stock...I do, after some accident repainting..

Mod, I respectfully disagree. I don't think asking for a new car is out of line at all. He bought a very expensive item that was damaged. What if the new clearcoat looks lousy? And what about the clearcoat that's on there now? Are they gonna remove it? (not). After that, he'd never have the opportunity again. The window of opportunity is closing, and fast.

Nisssan takes the hit here, not the dealer. Ah well, we'll see how this drama plays out in the coming days. Again, inspect your car thoroughly before you sign on the dotted line.............................................. ........

kannibul · 10-28-2009, 12:27 PM

Best approach is to let them see what you're talking about and see how they want to resolve it.

Let them spin their wheels at their expense, but, also make sure they know your expectations up-front.

The dealership took my Z due to a chip in the hood, and had it touched up and had the whole hood re-cleared. End result is you'd never know it was there.

In your case, a proper sanding and new clear, would likely fix it, or if they need to go down to primer to fix it, then so be it. One way or another they'll have to fix it, just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.

370Zsteve · 10-28-2009, 12:30 PM

Quote:

Originally Posted by kannibul

just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.

Exactly!

Modshack · 10-28-2009, 12:36 PM

Quote:

Originally Posted by 370Zsteve

Mod, I respectfully disagree. I don't think asking for a new car is out of line at all.

I didn't say it wasn't....I just said that negotiating like an A$$hole was out of line. You're the one promoting this approach. Your style and mileage may vary obviously, but if I were on the other end of a screamer (and yes, I have been), he'd get my minimum effort......People that are willing to work with you to resolve the issue for both parties typically come out on the winning side..

JungleB · 10-28-2009, 12:39 PM

There's been several cases of this reported on here.

370Zsteve · 10-28-2009, 12:42 PM

Quote:

Originally Posted by Modshack

I didn't say it wasn't....I just said that negotiating like an A$$hole was out of line. Your style and mileage may vary, but if I were on the other end of a screamer, he'd get my minimum effort..

I suppose I should caveat that you don't go in their screaming like an a-hole, you go in and say, politely but firmly, "this is what I want, I bought a new car, it is damaged". As for minimum effort, well, "The customer is always right". Old saying but never more valid than today.

flashburn · 10-28-2009, 12:43 PM

Quote:

Originally Posted by JungleB

There's been several cases of this reported on here.

I've read a few threads on problems specifically with Red, but nothing with PG.

flashburn · 10-28-2009, 12:46 PM

Quote:

Originally Posted by kannibul

Best approach is to let them see what you're talking about and see how they want to resolve it.

Let them spin their wheels at their expense, but, also make sure they know your expectations up-front.

The dealership took my Z due to a chip in the hood, and had it touched up and had the whole hood re-cleared. End result is you'd never know it was there.

In your case, a proper sanding and new clear, would likely fix it, or if they need to go down to primer to fix it, then so be it. One way or another they'll have to fix it, just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

When I talk to them today, I'll just let my expectations be known, and push hard on getting someone to properly diagnose what is wrong, and what their solution would be to fix it.

kenchan · 10-28-2009, 12:51 PM

flashburn- is this your first new car? you seem kinda confused. you need to focus on what you need to do and not settle for anything less.

your confusion is easy target for dealers to pursuade you to another
option...their option. you can be firm and nice at the same time.

JungleB · 10-28-2009, 12:57 PM

You've said you've taken the car to several dealerships, but I see no mention of an auto body shop. I think they might be more upfront and more knowledgeable about what's going on than car dealerships.

Good luck!

Modshack · 10-28-2009, 12:59 PM

Quote:

Originally Posted by 370Zsteve

As for minimum effort, well, "The customer is always right". Old saying but never more valid than today.

Part of what spawned the "Entitlement" generation...

(That's not a compliment if you fall into that category)

If you've ever been in retail, you know the customer is NOT always right... Sometimes you just need to smile and pretend he is...Other times you need to say no to opportunistic BS that many consumers pull these days......Stuff that ends up costing legitimate customers Money in the end..

kannibul · 10-28-2009, 01:00 PM

Quote:

Originally Posted by flashburn

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

When I talk to them today, I'll just let my expectations be known, and push hard on getting someone to properly diagnose what is wrong, and what their solution would be to fix it.

When you take it to them, show them what the problem is.

Provided it's obvious and they "see it" and want to work with you, then you should let them do the talking. Best bet is not to go to the sales guy that sold it to you, but to get a hold of the general manager, sales guy, and their service department heads to all look at it - treat it as a serious problem, but put the ball in their hands - at least, let them think it's in their hands.

Let them talk. Let them tell you what the best way to deal with the situation would be. THEN make sure to state your expectations, and that you would be willing, if it would be better/easier for them, to take delivery on a new replacement and have Nissan deal with it instead of them. They may turn around and say "how long can you do without?" - to which you tell them you'll take a vehicle on loan until one arrives.

The point is to be flexible, but don't let them walk all over you, and make your expectations known up front, and give them options, instead of looking for options.

It will all depend on the people at the dealership. Better ones will treat you right. Worse ones won't give a crap and you'll have to fight it. Don't go in looking for a fight, but do go in with a level head. It takes two to tango, in this case...

The paint should be covered under warranty, but they could also claim to not see the problem and so on.

As for my dealer - I think I'll hit them up first when it comes time to replace my truck. I was going to get a Toyota Tacoma, but I think it'll endup being a Nissan Frontier (or their larger truck, can't think of the name) instead...

Same with her car - Honda Civic - could become a Versa Sedan on up to a Maxima...

10-28-2009, 12:05 PM	#17 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	Hey Flashburn, here's something you can do to "light a fire" under the dealership. Works every time: Action Line: Secret: name-dropping works By Dennis Rockstroh drockstroh@mercurynews.com Q In April of 2008, I bought a commercial-style faucet for my customer from Home Depot. The customer had trouble with it not working correctly from the beginning. I tried as best I could to repair it. Finally in June 2009, I called Home Depot in Atlanta and explained the problem. I was told that another part would be shipped out to me right away. It wasn't. I called Home Depot-Atlanta again and got yet another person who said she would send e-mails to previous contacts. I said, I have a great idea, I'll contact my newspaper and see if they can light a fire. Tim Traviolia San Jose A Your report back: "Well, looks like just the threat of media coverage solves problems. "Received a call this morning and they are sending a new, better, lighter model faucet head to me. Thank you." You're welcome, Tim, but you did this yourself. __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS. Last edited by 370Zsteve; 10-30-2009 at 11:30 AM.

10-28-2009, 12:21 PM	#18 (permalink)
Modshack A True Z Fanatic Join Date: Mar 2009 Location: Greenville NC Posts: 2,883 Drives: 370Z Sport Rep Power: 976	Negotiating by threat is for Bully's. One of the reasons there are lawyers on every corner to "protect" us from ourselves. You'll get much further with constructive win/win discussions using your legal options as necessary..Don't go in screaming as has been suggested. Bottom line, if they re-clear coat it you stand a good chance of having a much better finish than stock...I do, after some accident repainting.. __________________ Steal my car! (SOLD)...Now Porsche Cayman S Oil Cooler DIY: Here!

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10-28-2009, 12:27 PM	#20 (permalink)
kannibul A True Z Fanatic Join Date: Jun 2009 Location: Jenks, OK Posts: 2,281 Drives: 370z Touring/Sport Rep Power: 267	Best approach is to let them see what you're talking about and see how they want to resolve it. Let them spin their wheels at their expense, but, also make sure they know your expectations up-front. The dealership took my Z due to a chip in the hood, and had it touched up and had the whole hood re-cleared. End result is you'd never know it was there. In your case, a proper sanding and new clear, would likely fix it, or if they need to go down to primer to fix it, then so be it. One way or another they'll have to fix it, just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.

10-28-2009, 12:39 PM	#23 (permalink)
JungleB Base Member Join Date: Jun 2009 Location: PA Posts: 76 Drives: 96 VW Passat GLX Rep Power: 16	There's been several cases of this reported on here.

10-28-2009, 12:51 PM	#27 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	flashburn- is this your first new car? you seem kinda confused. you need to focus on what you need to do and not settle for anything less. your confusion is easy target for dealers to pursuade you to another option...their option. you can be firm and nice at the same time.

10-28-2009, 12:57 PM	#28 (permalink)
JungleB Base Member Join Date: Jun 2009 Location: PA Posts: 76 Drives: 96 VW Passat GLX Rep Power: 16	You've said you've taken the car to several dealerships, but I see no mention of an auto body shop. I think they might be more upfront and more knowledgeable about what's going on than car dealerships. Good luck!