Cracked Head Gasket

DEpointfive0 · 05-03-2013, 12:46 AM

Quote:

Originally Posted by mhcoss

twitter account active. I tweeted this to @nissansupport

32 days and counting for a head gasket job on a brand new 370Z with gasket failure. Why not replace the motor??

They are contacting the dealership and will be getting in touch with me. I'm not holding my breath on this but Nissan could still make this right.

Sweeeeet, I told you they were quick.
Retweet it with @Nissan USA or whatever as well

mhcoss · 05-03-2013, 02:57 PM

Was told today that the dealership won't even be getting the 'parts' they need until may 31st. Thats greater than 2 whole months for a head gasket job....

Mitco39 · 05-03-2013, 03:00 PM

That is very shitty man.

mhcoss · 05-03-2013, 03:14 PM

Yea was told by the 'customer service' that they can't do anything. The refuse to talk to the dealership. They refuse to do anything other then tell me 'they are very sorry.' Ah well, pretty frustrating.. what can you do?

Cbtech · 05-04-2013, 08:50 PM

Quote:

Originally Posted by mhcoss

Yea was told by the 'customer service' that they can't do anything. The refuse to talk to the dealership. They refuse to do anything other then tell me 'they are very sorry.' Ah well, pretty frustrating.. what can you do?

get in contact with DEpointfive0 he has has some serious issues with Nissan and has made it out OK by taking some steps with their Corp. office.

mhcoss · 05-05-2013, 08:45 AM

Quote:

Originally Posted by Cbtech

get in contact with DEpointfive0 he has has some serious issues with Nissan and has made it out OK by taking some steps with their Corp. office.

Yea I talked with him and have been escalated to the 'manager' level. So far all i've been told is 'there is nothing they can do other than wait for the cam shaft from Japan.'

Meanwhile the short driving season up here slips away. Engine is phucked in multiple ways and they decide to rebuild it without even having all the parts available on my time. I pretty much lost all hope for a good resolution to this when talking to Nissan corporate. The service rep literally told me there was absolutely nothing she could do and I should call the dealership. She also told me she has no influence or control with the dealership or the supply chain or anything. what is the point of a customer service rep if he/she can't pull any strings to aid a customer having a real issue? What happens when they get the camshaft and something else is missing or wrong with the engine? Another 2 months for another part?

After this conversation I realized the issue with Nissan is a systematic one, not an isolated one. The company will suffer unless they shift their company's culture. I wish I had realized this before I bought my car

Zat_Zuma · 05-05-2013, 01:51 PM

Now would be a good time to trade it in and get something you can drive. Let them assume the risks and waste there time, not yours. I would be going ballistic right about now.

DEpointfive0 · 05-05-2013, 02:15 PM

Quote:

Originally Posted by Cbtech

get in contact with DEpointfive0 he has has some serious issues with Nissan and has made it out OK by taking some steps with their Corp. office.

LOL!!! I don't know if that's good or bad that I'm known for car problems...
My car started to misfire of the damn freeway yesterday, so still not out of the woods...

DEpointfive0 · 05-05-2013, 02:17 PM

Mchoss, check this out:
Goodbye 40th :( Hello Nismo :)

mhcoss · 05-05-2013, 03:37 PM

Hmm that is an interesting idea.. I'm going to investigate.

mhcoss · 05-05-2013, 03:43 PM

Quote:

Originally Posted by Mitco39

That is very shitty man.

think I saw you on the roads yesterday

mhcoss · 05-05-2013, 03:52 PM

how long would it take Nissan to procure a crate motor any ideas?

asdfsammich · 05-05-2013, 04:07 PM

Quote:

Originally Posted by mhcoss

how long would it take Nissan to procure a crate motor any ideas?

Nissan got me a crate motor in 2 days (oil consumption). If they have stock in a US location it's quick.

Tapatalk2 ...

mhcoss · 05-05-2013, 04:23 PM

Interesting. The car has already been out of service for over a month in it's first 8000 miles of driving. Wonder how lemon law works (or doesn't) for a US citizen who bought a car in Oregan but lives in Canada. I think I may speak with a lemon law attorney and start seeking an arbitration.

asdfsammich · 05-05-2013, 04:37 PM

Been a while. I somewhat recall they mentioned it was quick because they had one at the main warehouse in the (mid west?).

Tapatalk2 ...

05-03-2013, 03:00 PM	#48 (permalink)
Mitco39 A True Z Fanatic Join Date: Aug 2012 Location: Edmonton Alberta Canada Posts: 2,089 Drives: 40th 370z Rep Power: 132	That is very shitty man. __________________ 2007 Chevy Duramax - EFILive Tuned By Me 2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her My Build --> http://www.the370z.com/members-370z-...39s-build.html

05-03-2013, 03:14 PM	#49 (permalink)
mhcoss Track Member Join Date: Feb 2012 Location: Edmonton Posts: 520 Drives: 2012 370Z SPORT M/T Rep Power: 14	Yea was told by the 'customer service' that they can't do anything. The refuse to talk to the dealership. They refuse to do anything other then tell me 'they are very sorry.' Ah well, pretty frustrating.. what can you do? Last edited by mhcoss; 05-03-2013 at 03:47 PM.

05-05-2013, 01:51 PM	#52 (permalink)
Zat_Zuma A True Z Fanatic Join Date: Nov 2008 Location: Edmonton, Alberta ...eh Posts: 1,171 Drives: 2017 Touring auto Rep Power: 19	Now would be a good time to trade it in and get something you can drive. Let them assume the risks and waste there time, not yours. I would be going ballistic right about now. __________________ [B]2009 & 2017 370Z Touring Sport Autos SOLD

05-05-2013, 02:17 PM	#54 (permalink)
DEpointfive0 Premium Member Bitches Join Date: Jan 2012 Location: SoCal Posts: 14,824 Drives: a lot Rep Power: 17151	Mchoss, check this out: Goodbye 40th :( Hello Nismo :) __________________ Do YOU want to know what/where I got my username from? ( Click to show/hide ) NSFW due to language:

05-05-2013, 04:23 PM	#59 (permalink)
mhcoss Track Member Join Date: Feb 2012 Location: Edmonton Posts: 520 Drives: 2012 370Z SPORT M/T Rep Power: 14	Interesting. The car has already been out of service for over a month in it's first 8000 miles of driving. Wonder how lemon law works (or doesn't) for a US citizen who bought a car in Oregan but lives in Canada. I think I may speak with a lemon law attorney and start seeking an arbitration. GaleForce likes this.

05-03-2013, 02:57 PM	#47 (permalink)
mhcoss Track Member Join Date: Feb 2012 Location: Edmonton Posts: 520 Drives: 2012 370Z SPORT M/T Rep Power: 14	Was told today that the dealership won't even be getting the 'parts' they need until may 31st. Thats greater than 2 whole months for a head gasket job....

05-05-2013, 03:37 PM	#55 (permalink)
mhcoss Track Member Join Date: Feb 2012 Location: Edmonton Posts: 520 Drives: 2012 370Z SPORT M/T Rep Power: 14	Hmm that is an interesting idea.. I'm going to investigate.

05-05-2013, 03:52 PM	#57 (permalink)
mhcoss Track Member Join Date: Feb 2012 Location: Edmonton Posts: 520 Drives: 2012 370Z SPORT M/T Rep Power: 14	how long would it take Nissan to procure a crate motor any ideas?

05-05-2013, 04:37 PM	#60 (permalink)
asdfsammich Enthusiast Member Join Date: Dec 2011 Location: Southern California Posts: 456 Drives: 09 370Z SR MT Rep Power: 14	Been a while. I somewhat recall they mentioned it was quick because they had one at the main warehouse in the (mid west?). Tapatalk2 ...

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