Issues with my Z HELP!

Brian370 · 07-27-2011, 04:33 PM

Quote:

Originally Posted by Cmike2780

Chances are, their diagnostic report won't say crap or doesn't exist. Try to get them to say the oil cooler was the definative cause in writing if you can and keep all your paperwork in order. Ask Stillen kindly to send the service manager an e-mail based on your conversation. I'm sure it would be in their best interest now that the Z community is watching.

I just talked to my buddy, the service manager at another dealer. He said if the oilcooler is infact the problem. That NISMO also makes an oilcooler and ask him what the oil cooler is doing that is causing the issue, and what the difference is from a NISMO part. He said that its ********, because he would be able to tell me if the oilcooler had a leak right away, and if it doesnt, where did the 3 qts of oil go?

He told me to also ask why an oil indicator light never showed up on the dash.

Thanks so much for your quick responses, I really appreciate it.

moto_italia · 07-27-2011, 05:32 PM

Quote:

Originally Posted by Brian370

V1-VTC Gear seized due to a lack of oil lubricant, ... I should have told the technicians that changed my oil that I needed to have the oil inside the oil cooler changed as well.

Quote:

Originally Posted by Brian370

...where did the 3 qts of oil go?

So, the VTC Intake Cam Gear seized due to "lack" of oil lubricant. Lack of oil lubricant would imply to me that there was a severe shortage of oil quantity. Was the car 3 quarts low of oil at the time of seizure? Have you or they added 3 quarts since the seizure to see it come up to full on the dipstick, or how do they know that lack of oil quantity is the cause of the seizure?

Brian370 · 07-27-2011, 06:05 PM

Quote:

Originally Posted by moto_italia

So, the VTC Intake Cam Gear seized due to "lack" of oil lubricant. Lack of oil lubricant would imply to me that there was a severe shortage of oil quantity. Was the car 3 quarts low of oil at the time of seizure? Have you or they added 3 quarts since the seizure to see it come up to full on the dipstick, or how do they know that lack of oil quantity is the cause of the seizure?

It was 3 qts low when it seized.

The funny thing is, i had my car serviced AT THE SAME DEALER 3k miles ago with fully synthetic oil and still have the receipts.

moto_italia · 07-27-2011, 07:25 PM

So basically what they're saying is that it's your fault for either:
1) Not telling us (the dealer) that since your car has an oil cooler, an oil change would require more oil than a stock 370Z.
or
2) Not keeping enough oil in the car over the past 3000 miles.

If your receipt from the oil change that the dealer performed 3000 miles ago shows they provided more quarts of oil than a stock 370Z would require due to the existence of your oil cooler, you may have a case to argue that the car is operating in a state of excessive oil consumption. They would need to do an oil consumption test (which I assume is what the tech is suggesting as far as the need to bring it back in 1,000 miles to test oil consumption).

You have nothing to lose to ask them to do the oil consumption test (in accordance with TSB #EM10-005) after the repair. If the test shows excessive oil consumption, they should be able to file the warranty claim at that time so you can be reimbursed for the repair bill.

Otherwise, I'm not sure how you are going to defend their assertion that the lack of oil is your fault.

Sorry for the bad experience - hope it turns out for the best.

11Thumper · 07-29-2011, 02:05 PM

Quote:

Originally Posted by Brian370

I just talked to my buddy, the service manager at another dealer.

May I ask why you didn't take it to this dealer? Perhaps not a Nissan dealer...just asking.

This is why I don't mod cars like I used to. Back in the day I had a supercharged Civic Si and needed a part (not related to the supercharger) replaced under warranty. It was crazy how I had to fight it because they blamed the supercharger for it. Sure, I won without too much of a fight but it was a PITA to deal with. I became friends with the Service Manager later on and he told me tons of "kids" were modding those cars and blowing crap up, then expecting the dealer to fix for free. I mod my motorcycles now and buy cars I'm content with off the dealer lot, then throw an extended warranty on there so I don't have to deal with it. I run high oil temps in the Z if I'm in the mountains and I don't have an oil cooler. If my junk blows I'll let Nissan deal with it...I even use OEM oil filters. Nothing (component related) for them to argue against.

Well, I got off topic...

It doesn't sound like you are trying to take advantage of Nissan here. It's unfortunate that they're denying the warranty repair and I suggest you fight it. Was there any other damage to the internals of the engine? Were they able to determine that the car had adequate oil pressure?

Best of luck to you...

Brian370 · 07-29-2011, 03:42 PM

Hey guys, great news. Nissan HQ just called me and said that they have talked to the dealer in question. They are going to fix the car under warranty, then after it is fixed, they are going to run an oil consumption test, if it burns 1qt in 1000 miles, they are going to replace the entire engine.

Right after i called 1800NISSAN1, i got a prompt and good response the next day.

Needless to say, after all this is over, I will not be going back to this dealer.

Thanks for all your help everyone.

I really appreciate it.

Brian

Cmike2780 · 07-29-2011, 03:44 PM

Quote:

Originally Posted by Brian370

Hey guys, great news. Nissan HQ just called me and said that they have talked to the dealer in question. They are going to fix the car under warranty, then after it is fixed, they are going to run an oil consumption test, if it burns 1qt in 1000 miles, they are going to replace the entire engine.

Right after i called 1800NISSAN1, i got a prompt and good response the next day.

Needless to say, after all this is over, I will not be going back to this dealer.

Thanks for all your help everyone.

I really appreciate it.

Brian

Brian370 · 07-29-2011, 03:47 PM

Quote:

Originally Posted by Cmike2780

Think i should have them take the oil cooler off for the oil consumption test?

Cmike2780 · 07-29-2011, 04:12 PM

Quote:

Originally Posted by Brian370

Think i should have them take the oil cooler off for the oil consumption test?

Might be a good idea just to rule it out completly. You could always put it back on later. They will have to remove it anyways if your engine does need replacement. One less headache is always good, especially when dealing with a Nissan service tech.

b1adesofcha0s · 07-29-2011, 03:49 PM

Quote:

Originally Posted by Brian370

Hey guys, great news. Nissan HQ just called me and said that they have talked to the dealer in question. They are going to fix the car under warranty, then after it is fixed, they are going to run an oil consumption test, if it burns 1qt in 1000 miles, they are going to replace the entire engine.

Right after i called 1800NISSAN1, i got a prompt and good response the next day.

Needless to say, after all this is over, I will not be going back to this dealer.

Thanks for all your help everyone.

I really appreciate it.

That's awesome news man! Which dealership does your friend work at? I might start going there instead of Sheehy Nissan.
Brian

Brian370 · 07-29-2011, 04:14 PM

Quote:

Originally Posted by b1adesofcha0s

That's awesome news man! Which dealership does your friend work at? I might start going there instead of Sheehy Nissan.
Brian

Norris Nissan in Ellicott city.

07-27-2011, 07:25 PM	#4 (permalink)
moto_italia Base Member Join Date: Jun 2011 Location: Tennessee Posts: 131 Drives: 40th Anniversary Rep Power: 14	So basically what they're saying is that it's your fault for either: 1) Not telling us (the dealer) that since your car has an oil cooler, an oil change would require more oil than a stock 370Z. or 2) Not keeping enough oil in the car over the past 3000 miles. If your receipt from the oil change that the dealer performed 3000 miles ago shows they provided more quarts of oil than a stock 370Z would require due to the existence of your oil cooler, you may have a case to argue that the car is operating in a state of excessive oil consumption. They would need to do an oil consumption test (which I assume is what the tech is suggesting as far as the need to bring it back in 1,000 miles to test oil consumption). You have nothing to lose to ask them to do the oil consumption test (in accordance with TSB #EM10-005) after the repair. If the test shows excessive oil consumption, they should be able to file the warranty claim at that time so you can be reimbursed for the repair bill. Otherwise, I'm not sure how you are going to defend their assertion that the lack of oil is your fault. Sorry for the bad experience - hope it turns out for the best. __________________ Kevin Borla CBE + Z1 Post-MAF Tubes + AFE Dropins + Llumar CTX35

07-29-2011, 03:42 PM	#6 (permalink)
Brian370 Base Member Join Date: Feb 2011 Location: Odenton, MD Posts: 194 Drives: 09 370Z TouringSport Rep Power: 15	Hey guys, great news. Nissan HQ just called me and said that they have talked to the dealer in question. They are going to fix the car under warranty, then after it is fixed, they are going to run an oil consumption test, if it burns 1qt in 1000 miles, they are going to replace the entire engine. Right after i called 1800NISSAN1, i got a prompt and good response the next day. Needless to say, after all this is over, I will not be going back to this dealer. Thanks for all your help everyone. I really appreciate it. Brian __________________ 2009 Pearl White 370Z Touring Sport MT-Stillen G3 CAI's-Stillen CBE-Stillen Oil Cooler-Motordyne M370 Intake Manifold-BC Racing Coilovers-Hotchkiss Swaybars-Duckbill Spoiler-CF vinyl Roof-Custom Painted Headlight Housings-Uprev Tune-CF fangs-CF License Plate area

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