Uprev problems

Wilson2608 · 10-31-2016, 01:39 PM

Hello, my name is Austin Wilson and I'm really hoping someone can help me out. I bought a cable used from a fellow member and last he remembers the cable was in working order. For some reason, no matter what I do the car will not connect to the laptop. It doesn't even give me the option as if the cable isn't making a connection. I've used 3 different computer (with windows 7, 8 and 10) and uninstalled and reinstalled the uprev software on each computer. I've also made sure the software is up to date. The computer recognizes that my cable plugs in because it makes the noise. I also know that my obd2 slot is getting power because my Bosch scan tool works fine. Please any help is appreciated this issue has really gotten under my skin.

Sent from my iPhone

Chuck33079 · 10-31-2016, 01:57 PM

Is the license on the cable? Did the previous owner unmarry the cable from the ecu?

seymore4 · 10-31-2016, 02:18 PM

If you have anti virus software disable it. Other than that it could be defective, unfortunately there is no warranty on second hand cables so you're going to have to take it up with the seller

lj909 · 10-31-2016, 05:29 PM

Possibly an unrecognized ROM build?

seymore4 · 10-31-2016, 05:39 PM

Quote:

Originally Posted by lj909

Possibly an unrecognized ROM build?

Nothing to do with that, the uprev software isn't recognizing his cable

Wilson2608 · 10-31-2016, 09:11 PM

Quote:

Originally Posted by Chuck33079

Is the license on the cable? Did the previous owner unmarry the cable from the ecu?

I'm not sure. How exactly do you unmarry a cable?
I already have the license on my car as I've had uprev for years, when I bought the cable it did not have a license on it I just wanted to use it to download ARC uprev features.

Wilson2608 · 10-31-2016, 09:13 PM

Quote:

Originally Posted by seymore4

If you have anti virus software disable it. Other than that it could be defective, unfortunately there is no warranty on second hand cables so you're going to have to take it up with the seller

Good idea I will try that. Thanks for the input. And luckily the seller is a well known member on the forum here and has agreed to refund me if I can't figure out the issue.

Wilson2608 · 11-01-2016, 03:55 PM

Tried it without antivirus with no luck. I assume it just has to be the cable at this point. The only other thing I could think of is a bug in uprevs software. Thanks for the input everyone and if anyone else has any ideas please let me know. Also, just wanted to share my experience with uprev lately and say that it has not been pleasant. They never return phone calls, emails, Instagram messages anything at all. Very irritating when you've spent a lot of money with this company. I may end up just swapping to ecutek, it's like uprevs customer service department is non existent.

seymore4 · 11-01-2016, 04:09 PM

Quote:

Originally Posted by Wilson2608

Also, just wanted to share my experience with uprev lately and say that it has not been pleasant. They never return phone calls, emails, Instagram messages anything at all. Very irritating when you've spent a lot of money with this company. I may end up just swapping to ecutek, it's like uprevs customer service department is non existent.

When did you spend a lot of money with them? You bought a used reflash cable (no warranty) and were tuned by a shop using their software... as far as I can tell you haven't spent any money with them directly.

Wilson2608 · 11-01-2016, 04:25 PM

Quote:

Originally Posted by seymore4

When did you spend a lot of money with them? You bought a used reflash cable (no warranty) and were tuned by a shop using their software... as far as I can tell you haven't spent any money with them directly.

Directly or not I payed 600+ dollars on a Uprev tune therefore I purchased a product from their business. Would this not be true ? Even if I didn't do the tuning myself, I still bought a uprev standard license from them.

Wilson2608 · 11-01-2016, 04:28 PM

And I've also told them many different times via email/phone messages that if I need a new cable from them I will gladly buy one. Still no reply. It is just frustrating.

BboyZ · 11-01-2016, 04:32 PM

Have you checked the cable driver if properly installed? I know you said windows makes noise when you plug in the cable to the computer.

Making a sound does not mean the computer recognized the device you plug in. The noise means the computer see a plug device.

gbrettin · 11-01-2016, 04:51 PM

Try a new micro usb cable.

Wilson2608 · 11-01-2016, 05:03 PM

Quote:

Originally Posted by BboyZ

Have you checked the cable driver if properly installed? I know you said windows makes noise when you plug in the cable to the computer.

Making a sound does not mean the computer recognized the device you plug in. The noise means the computer see a plug device.

I'll try to see if it installed correctly when I get home. Thanks for the input man!

Wilson2608 · 11-01-2016, 05:04 PM

Quote:

Originally Posted by gbrettin

Try a new micro usb cable.

I tried that yesterday still no luck. Thanks for the input

10-31-2016, 01:39 PM	#1 (permalink)
Wilson2608 Enthusiast Member Join Date: Dec 2014 Location: Nashville Posts: 301 Drives: Nissan 370Z Sport Rep Power: 11	Uprev problems Hello, my name is Austin Wilson and I'm really hoping someone can help me out. I bought a cable used from a fellow member and last he remembers the cable was in working order. For some reason, no matter what I do the car will not connect to the laptop. It doesn't even give me the option as if the cable isn't making a connection. I've used 3 different computer (with windows 7, 8 and 10) and uninstalled and reinstalled the uprev software on each computer. I've also made sure the software is up to date. The computer recognizes that my cable plugs in because it makes the noise. I also know that my obd2 slot is getting power because my Bosch scan tool works fine. Please any help is appreciated this issue has really gotten under my skin. Sent from my iPhone __________________ Stillen G3, z1 Intake Manifold, Stillen Headers, Z1 HFC's, Stillen Catback. 330whp 267 ft- lbs tuned at Z1 motorsports.

10-31-2016, 01:57 PM	#2 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	Is the license on the cable? Did the previous owner unmarry the cable from the ecu? __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

10-31-2016, 05:29 PM	#4 (permalink)
lj909 Track Member Join Date: May 2014 Location: Riverside Posts: 584 Drives: 40th 370Z Rep Power: 12	Possibly an unrecognized ROM build? s2krazyyy likes this. __________________ PW 07 HR350Z R.I.P. Totaled by 82yr old woman 2010 40th Anniversary 370Z

11-01-2016, 03:55 PM	#8 (permalink)
Wilson2608 Enthusiast Member Join Date: Dec 2014 Location: Nashville Posts: 301 Drives: Nissan 370Z Sport Rep Power: 11	Still nothing Tried it without antivirus with no luck. I assume it just has to be the cable at this point. The only other thing I could think of is a bug in uprevs software. Thanks for the input everyone and if anyone else has any ideas please let me know. Also, just wanted to share my experience with uprev lately and say that it has not been pleasant. They never return phone calls, emails, Instagram messages anything at all. Very irritating when you've spent a lot of money with this company. I may end up just swapping to ecutek, it's like uprevs customer service department is non existent. __________________ Stillen G3, z1 Intake Manifold, Stillen Headers, Z1 HFC's, Stillen Catback. 330whp 267 ft- lbs tuned at Z1 motorsports.

11-01-2016, 04:28 PM	#11 (permalink)
Wilson2608 Enthusiast Member Join Date: Dec 2014 Location: Nashville Posts: 301 Drives: Nissan 370Z Sport Rep Power: 11	And I've also told them many different times via email/phone messages that if I need a new cable from them I will gladly buy one. Still no reply. It is just frustrating. __________________ Stillen G3, z1 Intake Manifold, Stillen Headers, Z1 HFC's, Stillen Catback. 330whp 267 ft- lbs tuned at Z1 motorsports.

10-31-2016, 02:18 PM	#3 (permalink)
seymore4 Track Member Join Date: Nov 2010 Location: West coast Age: 41 Posts: 560 Drives: 2010 nismo Rep Power: 6727	If you have anti virus software disable it. Other than that it could be defective, unfortunately there is no warranty on second hand cables so you're going to have to take it up with the seller

11-01-2016, 04:32 PM	#12 (permalink)
BboyZ Enthusiast Member Join Date: Aug 2015 Location: Arizona Posts: 446 Drives: 2016 Z34 Nismo Rep Power: 10	Have you checked the cable driver if properly installed? I know you said windows makes noise when you plug in the cable to the computer. Making a sound does not mean the computer recognized the device you plug in. The noise means the computer see a plug device.

11-01-2016, 04:51 PM	#13 (permalink)
gbrettin A True Z Fanatic Join Date: Oct 2010 Location: Portage, MI Posts: 2,284 Drives: Tricycle Rep Power: 589151	Try a new micro usb cable.

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