CJM Oil Pan

phunk · 09-23-2015, 04:09 PM

Quote:

Originally Posted by tonyHTX

What I've done is have packages held at a FedEx Office location which has always been free. Is that not an option?

Always was before. Now they just tell me there is a restriction and they will not allow it. What they will not tell me is what the restriction is, or why, or who placed it, or anything at all. They will not explain anything, they just say that they cannot and will not and that they are going to send the package back to me and bill me for shipping it anyway.

jwick · 09-23-2015, 05:54 PM

Quote:

Originally Posted by phunk

Always was before. Now they just tell me there is a restriction and they will not allow it. What they will not tell me is what the restriction is, or why, or who placed it, or anything at all. They will not explain anything, they just say that they cannot and will not and that they are going to send the package back to me and bill me for shipping it anyway.

So would it be cheaper for me to just redirect it to my office? I think that option was like $10-15. I actually would have originally asked you to ship it there had I known it was going to require a signature.

phunk · 09-23-2015, 09:36 PM

Quote:

Originally Posted by jwick

So would it be cheaper for me to just redirect it to my office? I think that option was like $10-15. I actually would have originally asked you to ship it there had I known it was going to require a signature.

At this point I am not entirely sure what the options are. When I look at your package, I have all the same restrictions that I had on ENT-Z's where they wont let me make any changes... and after 4 phone calls with lots of yelling I am convinced that they are never going to explain to me why they are doing that with these packages. If they will let you redirect it, that might be the only way to actually get it from them before they send it back to me.

jwick · 09-23-2015, 10:08 PM

Quote:

Originally Posted by phunk

At this point I am not entirely sure what the options are. When I look at your package, I have all the same restrictions that I had on ENT-Z's where they wont let me make any changes... and after 4 phone calls with lots of yelling I am convinced that they are never going to explain to me why they are doing that with these packages. If they will let you redirect it, that might be the only way to actually get it from them before they send it back to me.

I'll try that on the morning when I get to a computer

jwick · 09-24-2015, 08:19 AM

Quote:

Originally Posted by jwick

I'll try that on the morning when I get to a computer

Well this morning there are no options for customizing delivery. Before the top two options on the left were available for a fee. I guess cuz today is the final delivery attempt that is no longer an option so I guess it's coming back to you.

When it arrives give me a call and we can sort out what to do. To limit the hassle I'd prefer we ship it to my office next time.

phunk · 09-24-2015, 12:29 PM

Quote:

Originally Posted by jwick

Well this morning there are no options for customizing delivery. Before the top two options on the left were available for a fee. I guess cuz today is the final delivery attempt that is no longer an option so I guess it's coming back to you.

When it arrives give me a call and we can sort out what to do. To limit the hassle I'd prefer we ship it to my office next time.

I tracked it and those top 2 options are available again. I called FedEx and they said your package will be sitting at a station in Houston for a week where it can be picked up unless someone tells them to return to shipper (which is an irreversible process I have learned with ENT-Zs shipment, they wont even talk to me about it since his hit return to shipper status). I am still trying to get them to allow it to be held at their store locations but I have no idea if I will get anywhere with it. I just spent another 20 min on the phone with them today.

I must have 3-4 hours invested on the phone with them and spoken to 8-10 different people there and nobody can tell me why they wont let you guys have them held at location.

jwick · 09-24-2015, 02:08 PM

Quote:

Originally Posted by phunk

I tracked it and those top 2 options are available again. I called FedEx and they said your package will be sitting at a station in Houston for a week where it can be picked up unless someone tells them to return to shipper (which is an irreversible process I have learned with ENT-Zs shipment, they wont even talk to me about it since his hit return to shipper status). I am still trying to get them to allow it to be held at their store locations but I have no idea if I will get anywhere with it. I just spent another 20 min on the phone with them today.

I must have 3-4 hours invested on the phone with them and spoken to 8-10 different people there and nobody can tell me why they wont let you guys have them held at location.

Roger that! Called and got the address. I can pick it up tomorrow or Saturday between 8AM-3PM.

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