SZ Clutch

Chuck33079 · 03-24-2015, 01:05 PM

Call ZSpeed or Z1. Specialty Z has some of the worst customer service out there. Using their clutch cost me another $1500 between the rental car, additional labor, etc. They just rebadge a RPS clutch anyway. They will leave you hanging if you have the slightest issue and blame everyone but themselves. My using them was a huge mistake. Learn from my mistake.

Seb@SZ · 03-24-2015, 02:31 PM

Quote:

Originally Posted by Chuck33079

Call ZSpeed or Z1. Specialty Z has some of the worst customer service out there. Using their clutch cost me another $1500 between the rental car, additional labor, etc. They just rebadge a RPS clutch anyway. They will leave you hanging if you have the slightest issue and blame everyone but themselves. My using them was a huge mistake. Learn from my mistake. They'll take care of you if you're local, but if they don't have to worry about you showing up in person to collect the money they promised you and never paid, they won't give a damn about you. **** those guys personally and professionally.

From Greg,

Hi Charles,

I am very sorry you feel we did not provide you with good service.

I felt we tried to help you in any way we could.

We had custom parts made and shipped them next day air to you at our expense to try to help you with what seemed like an odd problem.

I offered to pay labor for a typical clutch job if the part ended up being defective.

When the clutch was pulled, it was clear the disc had been bent and was destroyed trying to make it work being bent.

With over 30 years experience in this business, and knowing how our parts are tested, it was clear this disc was bent after leaving us. With knowing your turbo kit was a pain to work with, it was easy to understand how the installer could bend the disc.

When the disc was found to be bent and was clearly an installer error, it is not reasonable to ask us to pay for labor for something that clearly was not our fault.

We sent you a replacement disc, and even upgraded you to the more expensive disc on top of deep discounting the clutch to you in the first place.

I am sorry you see it differently and I am beyond shocked your trying to hurt our business on line.

Chuck33079 · 03-24-2015, 03:29 PM

Quote:

Originally Posted by Seb@SZ

From Greg,

Hi Charles,

I am very sorry you feel we did not provide you with good service.

I felt we tried to help you in any way we could.

We had custom parts made and shipped them next day air to you at our expense to try to help you with what seemed like an odd problem.

I offered to pay labor for a typical clutch job if the part ended up being defective.

When the clutch was pulled, it was clear the disc had been bent and was destroyed trying to make it work being bent.

With over 30 years experience in this business, and knowing how our parts are tested, it was clear this disc was bent after leaving us. With knowing your turbo kit was a pain to work with, it was easy to understand how the installer could bend the disc.

When the disc was found to be bent and was clearly an installer error, it is not reasonable to ask us to pay for labor for something that clearly was not our fault.

We sent you a replacement disc, and even upgraded you to the more expensive disc on top of deep discounting the clutch to you in the first place.

I am sorry you see it differently and I am beyond shocked your trying to hurt our business on line.

Greg,

I emailed you a full response to this partial truth. I'll be more than happy to paste the entire email chain here if you would like. Otherwise, don't bother responding to me here. I have every right to share my impression of my transaction on an open forum, and I will do so. The part was defective, and you placed blame on the installer to avoid having to pay out of pocket. That's not how a reputable company does business.

03-24-2015, 01:05 PM	#1 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	Call ZSpeed or Z1. Specialty Z has some of the worst customer service out there. Using their clutch cost me another $1500 between the rental car, additional labor, etc. They just rebadge a RPS clutch anyway. They will leave you hanging if you have the slightest issue and blame everyone but themselves. My using them was a huge mistake. Learn from my mistake. pbs370z likes this. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent Last edited by Chuck33079; 03-24-2015 at 05:29 PM.

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