new lip

striderx88 · 05-26-2010, 11:19 PM

just got the jp visage fitment was crap the lip was folded when send it to me by showstopper purchased from driveline very unhappy

azn370z · 05-27-2010, 12:14 AM

That sucks that the vendor would bend the lip, probably so they could save money shipping it in a smaller box. Did folding the lip leave a crease or damage? Did you speak to the vendor about this before putting on the lip?

striderx88 · 05-27-2010, 12:22 AM

i did

fairladyZ34 · 05-27-2010, 12:32 AM

kinda sketchy...

Trips · 05-27-2010, 12:34 AM

I'd ship it back, and make them send me one thats not damaged!!

Liquid_G · 05-28-2010, 01:26 PM

Hey Strider I know I sent you a PM about your lip, I just got mine too and it was folded up, but according to some googling thats actually a pretty common thing for a Polyurethane lip .. And usually that letting them sit in the Sun and/or hitting with a hairdryer/heatgun should bring it back to its original shape..

The pics don't make the fitment look that bad.. What was so bad about it?

Also any else get theirs and care to comment?

tjlazer · 05-28-2010, 01:34 PM

Where was it folded? The pics look great to me, am I missing something?

Liquid_G · 05-28-2010, 01:52 PM

like folded in half then in half again lengthwise.

edit.. actually sorry, the ends were folded in, and then it was folded in half.. kinda like a pretzel.

Juruki · 05-28-2010, 02:40 PM

got any side pics? car looks good

JB-370z · 05-28-2010, 03:04 PM

Sorry to hear about unpleasent experience, always hate when this happens.

DriveLineEric · 05-28-2010, 03:36 PM

Quote:

Originally Posted by striderx88

just got the jp visage fitment was crap the lip was folded when send it to me by showstopper purchased from driveline very unhappy

Well this particular lip was one of one shipped from showstoppers. Unfortunately this order was before DriveLine became a Master Distributor of JP USA products. We have talked it over with JP USA, as well as showstoppers and compensation will be made.

Honestly, we ask that all customers take up their concerns directly with us before posting on the forums. Looking at the timeline of your order, we have been EXTREMELY informative with every detail since the beginning of the transaction. In the last 3 e-mails we received, I asked 3 times for pictures of the damage. It wasn't until we saw your thread when the pictures were actually received.

To continue in our attempts at offering one-on-one services, we'll be replying to you via E-mail, phone, and PM. Hopefully you'll do that same.

Quote:

Originally Posted by azn370z

That sucks that the vendor would bend the lip, probably so they could save money shipping it in a smaller box. Did folding the lip leave a crease or damage? Did you speak to the vendor about this before putting on the lip?

No this is never the case. With Polyurethane lips, they are easily bent. I'm sure with the way UPS usually handles these packages, the box probably got crushed along the edges causing the lip to bend in an unusual fashion. Being that we have received no pictures of the lip (prior to paint and install), nor the box itself, I cannot make an accurate guess at what happened.

Quote:

Originally Posted by fairladyZ34

kinda sketchy...

I assure you the problem is far more black and white than it appears.

Quote:

Originally Posted by Triple's

I'd ship it back, and make them send me one thats not damaged!!

We've made that attempt, however the lip has already been painted and installed.

DriveLineEric · 05-28-2010, 03:39 PM

Quote:

Originally Posted by Liquid_G

Hey Strider I know I sent you a PM about your lip, I just got mine too and it was folded up, but according to some googling thats actually a pretty common thing for a Polyurethane lip .. And usually that letting them sit in the Sun and/or hitting with a hairdryer/heatgun should bring it back to its original shape..

The pics don't make the fitment look that bad.. What was so bad about it?

Also any else get theirs and care to comment?

PM'ed you Gene! We'll be swapping yours out.

striderx88 · 05-28-2010, 04:33 PM

wat kind of compensation i paid 400 dollars for it the fitment sucks

DriveLineEric · 05-28-2010, 04:50 PM

Quote:

Originally Posted by striderx88

wat kind of compensation i paid 400 dollars for it the fitment sucks

Being that this item had been painted and installed, the extent of what we can offer is very limited. In any other case, we'd issue a pickup claim with the shipping company and a replacement would be sent out the next business day. With your order, the terms are a little different. Being that the damage did not come from JP USA's manufacturing, we'll assume all responsibility for what has happened (something most vendors wouldn't do). This will be PRIVATELY and professionally handled unless you'd like to our reply to the forums. Either way we'll help you just the same.

DriveLineEric · 05-28-2010, 04:55 PM

Quote from JP USA in regards to this shipment:

"The way these lips are made, the urethane is soft enough to withstand any aggressive flexing or folding. When a certain amount of heat is applied, the lip will return back to its original form. The customer will need to leave this out in the sun for a period of 1-2 hours and all evidence of potential damage will be gone."

05-26-2010, 11:19 PM	#1 (permalink)
striderx88 Base Member Join Date: Mar 2010 Location: las vegas Posts: 54 Drives: 335i Rep Power: 15	new lip just got the jp visage fitment was crap the lip was folded when send it to me by showstopper purchased from driveline very unhappy

05-27-2010, 12:14 AM	#2 (permalink)
azn370z A True Z Fanatic Join Date: Nov 2008 Location: Seattle Posts: 1,722 Drives: z34 - R1 Rep Power: 490	That sucks that the vendor would bend the lip, probably so they could save money shipping it in a smaller box. Did folding the lip leave a crease or damage? Did you speak to the vendor about this before putting on the lip? __________________ 2010 k23 H&R sport springs / Spc rear camber arms / SSR SP1 / Berk cbe / Varis cf lip / Nismo S-Tune side skirts

05-27-2010, 12:32 AM	#4 (permalink)
fairladyZ34 A True Z Fanatic Join Date: Aug 2009 Location: Central NJ Posts: 1,577 Drives: 08 G37S Black M6 Rep Power: 19	kinda sketchy... __________________ From Z to G to BMW and back to a G! Nismo for life

05-27-2010, 12:34 AM	#5 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,730 Drives: 🔰 Rep Power: 10	I'd ship it back, and make them send me one thats not damaged!! __________________

05-28-2010, 01:26 PM	#6 (permalink)
Liquid_G A True Z Fanatic Join Date: Aug 2009 Location: Chicago Burbs Posts: 1,439 Drives: 09 370z Supercharged Rep Power: 44	Hey Strider I know I sent you a PM about your lip, I just got mine too and it was folded up, but according to some googling thats actually a pretty common thing for a Polyurethane lip .. And usually that letting them sit in the Sun and/or hitting with a hairdryer/heatgun should bring it back to its original shape.. The pics don't make the fitment look that bad.. What was so bad about it? Also any else get theirs and care to comment? __________________

05-27-2010, 12:22 AM	#3 (permalink)
striderx88 Base Member Join Date: Mar 2010 Location: las vegas Posts: 54 Drives: 335i Rep Power: 15	i did

05-28-2010, 01:34 PM	#7 (permalink)
tjlazer A True Z Fanatic Join Date: Dec 2009 Location: Tacoma Age: 53 Posts: 2,496 Drives: Z34, R35 Rep Power: 19	Where was it folded? The pics look great to me, am I missing something? __________________ 2009 370Z Monterey Blue,Nismo Conversion,RE-11's, K&N Typhoon intakes,Blue Kickplates,Homelink,FI 18" CBE,ERZ HFCs,Hotchkis sways, Swift Spec-R, EVO-R Highwing, UPREV

05-28-2010, 01:52 PM	#8 (permalink)
Liquid_G A True Z Fanatic Join Date: Aug 2009 Location: Chicago Burbs Posts: 1,439 Drives: 09 370z Supercharged Rep Power: 44	like folded in half then in half again lengthwise. edit.. actually sorry, the ends were folded in, and then it was folded in half.. kinda like a pretzel. __________________ Last edited by Liquid_G; 05-28-2010 at 02:36 PM.

05-28-2010, 02:40 PM	#9 (permalink)
Juruki Track Member Join Date: Mar 2010 Location: SoCal Posts: 965 Drives: 370Z Tour/Sport/Navi Rep Power: 16	got any side pics? car looks good

05-28-2010, 03:04 PM	#10 (permalink)
JB-370z A True Z Fanatic Join Date: Apr 2009 Location: Houston, Tx Posts: 1,859 Drives: Stage 2 Twin Turbos Rep Power: 19	Sorry to hear about unpleasent experience, always hate when this happens. __________________ ll Baker Tuning ll GTM ll Powerhouse Amuse ll HKS ll Up-Rev ll iForged ll AP Racing ll Pioneer ll SPL ll Bride ll Top Secret ll OS Giken ll GTM Stage 2 Twin Turboed 370z (First in Texas, Thanks To Baker Tuning)

05-28-2010, 04:33 PM	#13 (permalink)
striderx88 Base Member Join Date: Mar 2010 Location: las vegas Posts: 54 Drives: 335i Rep Power: 15	wat kind of compensation i paid 400 dollars for it the fitment sucks

05-28-2010, 04:55 PM	#15 (permalink)
DriveLineEric The370Z.com Sponsor Join Date: Jul 2009 Location: Canoga Park, CA Posts: 1,386 Drives: Z34/CZ4A/AP1/E82/S14 Rep Power: 18	Quote from JP USA in regards to this shipment: "The way these lips are made, the urethane is soft enough to withstand any aggressive flexing or folding. When a certain amount of heat is applied, the lip will return back to its original form. The customer will need to leave this out in the sun for a period of 1-2 hours and all evidence of potential damage will be gone." __________________ DriveLine Motoring Online Store: (drivelinestore.com) AIM: ShowstoppersUSA PHONE: (818) 507-7500