new lip

Trips

I'd ship it back, and make them send me one thats not damaged!!

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DriveLineEric

Well this particular lip was one of one shipped from showstoppers. Unfortunately this order was before DriveLine became a Master Distributor of JP USA products. We have talked it over with JP USA, as well as showstoppers and compensation will be made.

Honestly, we ask that all customers take up their concerns directly with us before posting on the forums. Looking at the timeline of your order, we have been EXTREMELY informative with every detail since the beginning of the transaction. In the last 3 e-mails we received, I asked 3 times for pictures of the damage. It wasn't until we saw your thread when the pictures were actually received.

To continue in our attempts at offering one-on-one services, we'll be replying to you via E-mail, phone, and PM. Hopefully you'll do that same.

No this is never the case. With Polyurethane lips, they are easily bent. I'm sure with the way UPS usually handles these packages, the box probably got crushed along the edges causing the lip to bend in an unusual fashion. Being that we have received no pictures of the lip (prior to paint and install), nor the box itself, I cannot make an accurate guess at what happened.

I assure you the problem is far more black and white than it appears.

We've made that attempt, however the lip has already been painted and installed.

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DriveLine Motoring Online Store: (drivelinestore.com)
AIM: ShowstoppersUSA
PHONE: (818) 507-7500