Steering lock failure

blackbird · 02-17-2013, 07:30 PM

FYI:
My car (a US car) failed at 45,000 miles. Had dealer replace unit. Out $937.76. Emailed NISSAN USA. called Nissan USA. They called back and after a few more emails, they refunded me the $937.76. Take them on, they will work with you.

DEpointfive0 · 02-17-2013, 07:35 PM

Quote:

Originally Posted by blackbird

FYI:
My car (a US car) failed at 45,000 miles. Had dealer replace unit. Out $937.76. Emailed NISSAN USA. called Nissan USA. They called back and after a few more emails, they refunded me the $937.76. Take them on, they will work with you.

Please, PLEASE make a thread stating what you did and who you emailed and how long it took!

blackbird · 02-18-2013, 11:40 AM

Sorry, I'm old. Don't know how to do that BUT.
Used the NHTSA connection from the SLU failure thread. Found Nissan USA on the web. Used their contact e-mail. After first e-mail, an individual called me back. They said they would push it up the line. 10 days later no line. I sent a second e-mail and received a phone call back that day. They said they would get back to me. A week later they called back and said they had my info from the dealer and would push it up the line. I continually told them I was disappointed in the 370Z. That I had been a big Nissan owner for many years. This would be my last Nissan etc. 2 weeks later no response. I had called back a few times and left messages like "what's the status?", "you said you would get back to me and didn't", "I'm not going away". They sent me a survey re my problem and how it was resolved. My responses were very negative. The next day I received a call saying a check was in the mail and I'd receive it in 2-4 weeks. 5 days later I got it. I believe that Nissan will not make a 370Z recall, too expensive but refunding money to keep customers Nissan happy is something they will do. Good luck.

daisuke149 · 02-18-2013, 12:10 PM

Quote:

Originally Posted by blackbird

Sorry, I'm old. Don't know how to do that BUT.
Used the NHTSA connection from the SLU failure thread. Found Nissan USA on the web. Used their contact e-mail. After first e-mail, an individual called me back. They said they would push it up the line. 10 days later no line. I sent a second e-mail and received a phone call back that day. They said they would get back to me. A week later they called back and said they had my info from the dealer and would push it up the line. I continually told them I was disappointed in the 370Z. That I had been a big Nissan owner for many years. This would be my last Nissan etc. 2 weeks later no response. I had called back a few times and left messages like "what's the status?", "you said you would get back to me and didn't", "I'm not going away". They sent me a survey re my problem and how it was resolved. My responses were very negative. The next day I received a call saying a check was in the mail and I'd receive it in 2-4 weeks. 5 days later I got it. I believe that Nissan will not make a 370Z recall, too expensive but refunding money to keep customers Nissan happy is something they will do. Good luck.

Hey, out of curiosity, doy ou have your case number with Nissan? perhaps if you posted that up, people could reference it when they call Nissan, saying "check into ths case number, where you did agree to cover /refund"

Might help some folks out.

OldGuy · 02-18-2013, 12:47 PM

Quote:

Originally Posted by blackbird

Sorry, I'm old. Don't know how to do that BUT.
Used the NHTSA connection from the SLU failure thread. Found Nissan USA on the web. Used their contact e-mail. After first e-mail, an individual called me back. They said they would push it up the line. 10 days later no line. I sent a second e-mail and received a phone call back that day. They said they would get back to me. A week later they called back and said they had my info from the dealer and would push it up the line. I continually told them I was disappointed in the 370Z. That I had been a big Nissan owner for many years. This would be my last Nissan etc. 2 weeks later no response. I had called back a few times and left messages like "what's the status?", "you said you would get back to me and didn't", "I'm not going away". They sent me a survey re my problem and how it was resolved. My responses were very negative. The next day I received a call saying a check was in the mail and I'd receive it in 2-4 weeks. 5 days later I got it. I believe that Nissan will not make a 370Z recall, too expensive but refunding money to keep customers Nissan happy is something they will do. Good luck.

Wish I would have known you before I retired from practicing law. You're persistant and focused would have fit in perfectly in my office! All kidding aside, kudos to you. You've done what heretofore was thought to be nearly impossible.

KyleBucket · 02-26-2013, 06:00 PM

Quote:

Originally Posted by DEpointfive0

PLEASE, PLEASE make a thread on what you did to get the reimbursement!
I KNOW a lot of people are really butt hurt about paying

Done

Steering Lock Failure - Reimbursed Story

streetbob · 05-06-2013, 09:52 AM

bought in Calgary broke in bc . wish I would have read posts before .tow truck on route. four hours away .this is gonna hurt

Dizzy · 05-06-2013, 10:12 AM

This may be a dumb question, but all the threads I've read are confusing. Are 2010's affected? Also, is the voluntary recall campaign NTB13-014 being conducted in Canada? It seems some got notice of this but I've received nothing from Nissan. I read in a different thread that only some 2010's are affected. Anyone know?

Voluntary Recall

SouthArk370Z · 05-06-2013, 11:08 AM

Quote:

Originally Posted by Dizzy

This may be a dumb question, but all the threads I've read are confusing. Are 2010's affected? Also, is the voluntary recall campaign NTB13-014 being conducted in Canada? It seems some got notice of this but I've received nothing from Nissan. I read in a different thread that only some 2010's are affected. Anyone know?

Voluntary Recall

As far as I can tell, the recall is based on which revision of the ESCL you have, not the model year (although there is a strong correlation between the two, there seems to be a period in 2010 when some Zs got the latest revision and some didn't). If you stick your head under the dash, you should be able to see the label on the ESCL with the revision on it (A, B, C, &c). Nissan is replacing Rev A and Rev B (maybe Rev C, too, but I can't remember).

I'm not sure which countries/regions are affected but I think CA is on the list. Contact a dealer with your VIN and they can check to see if you qualify.

Dizzy · 05-06-2013, 01:24 PM

Guess I'll just head to the dealer. After doing some yoga under the dash to get a pic of the label (only way I was going to read that label with these old eyes was to get a pic and blow it up), it appears I have the 2nd gen Rev C

#48700-JF00C Production Date: 2009.10-2010.09

Seems 50/50 as to whether this one is being recalled or not. Rev A&B for sure, but not all Rev C's. I was hoping to go to the dealer armed with knowledge, but I guess I'll have to rely on them.

TheGreatOne · 05-06-2013, 04:09 PM

Pretty sure its 2009 and early 2010.

Since I was one the 40th owners trying to get my production number, I saw that my Z was manuafactured February 2010, so I faily confident if you are in the first half of 2010, you have REV A or B

I also got the letter and ended up having it switched out a few weeks ago just as I was going to pull the fuse.

CAN-ZED · 05-06-2013, 10:36 PM

I had my recall done this week,
I still have the bypass harness I ordered last winter before recall so will probably put it on anyways, dont want to take any chances

streetbob · 05-11-2013, 06:31 PM

Well I was in the forum all last week trying to figure out my non start issue.well steering lock failure.who would have thought.got a recall for replacement about two months ago when car was stored.tried starting it no go .boy was I ever happy.four hour tow to dealer repairs a week later,going to pick it up on wed. I,m pulling the fuse as soon as I get home.not a fun time glad it was recalled,only cost me about four hundred bucks to fix. Gas to get it an eight hour drive return,food and basically a full day.recalled for free but extras a lot.still thankful back on the road.enjoy your zzzzzzzzz

40 to 332 · 05-12-2013, 01:48 AM

Has this problem been experienced in 2012 or 2013 models in either Canada or the U.S.? Or did Nissan come up with a fix?

SouthArk370Z · 05-12-2013, 02:07 AM

Quote:

Originally Posted by 40 to 332

Has this problem been experienced in 2012 or 2013 models in either Canada or the U.S.? Or did Nissan come up with a fix?

They fixed it by not installing them after sometime during the 2011 MY.

02-18-2013, 11:40 AM	#33 (permalink)
blackbird Base Member Join Date: May 2009 Location: Nashua NH Posts: 179 Drives: 09 370Z BLk GTM TT Rep Power: 16	Sorry, I'm old. Don't know how to do that BUT. Used the NHTSA connection from the SLU failure thread. Found Nissan USA on the web. Used their contact e-mail. After first e-mail, an individual called me back. They said they would push it up the line. 10 days later no line. I sent a second e-mail and received a phone call back that day. They said they would get back to me. A week later they called back and said they had my info from the dealer and would push it up the line. I continually told them I was disappointed in the 370Z. That I had been a big Nissan owner for many years. This would be my last Nissan etc. 2 weeks later no response. I had called back a few times and left messages like "what's the status?", "you said you would get back to me and didn't", "I'm not going away". They sent me a survey re my problem and how it was resolved. My responses were very negative. The next day I received a call saying a check was in the mail and I'd receive it in 2-4 weeks. 5 days later I got it. I believe that Nissan will not make a 370Z recall, too expensive but refunding money to keep customers Nissan happy is something they will do. Good luck. GaleForce likes this.

05-06-2013, 10:12 AM	#38 (permalink)
Dizzy Base Member Join Date: Aug 2010 Location: Milton, On Posts: 234 Drives: 10 HW 6MT SPT/NAV Rep Power: 15	This may be a dumb question, but all the threads I've read are confusing. Are 2010's affected? Also, is the voluntary recall campaign NTB13-014 being conducted in Canada? It seems some got notice of this but I've received nothing from Nissan. I read in a different thread that only some 2010's are affected. Anyone know? Voluntary Recall __________________

05-06-2013, 01:24 PM	#40 (permalink)
Dizzy Base Member Join Date: Aug 2010 Location: Milton, On Posts: 234 Drives: 10 HW 6MT SPT/NAV Rep Power: 15	Guess I'll just head to the dealer. After doing some yoga under the dash to get a pic of the label (only way I was going to read that label with these old eyes was to get a pic and blow it up), it appears I have the 2nd gen Rev C #48700-JF00C Production Date: 2009.10-2010.09 Seems 50/50 as to whether this one is being recalled or not. Rev A&B for sure, but not all Rev C's. I was hoping to go to the dealer armed with knowledge, but I guess I'll have to rely on them. __________________

05-06-2013, 04:09 PM	#41 (permalink)
TheGreatOne A True Z Fanatic Join Date: Jan 2011 Location: Montreal, Canada Age: 46 Posts: 1,980 Drives: E60 BMW M5 Rep Power: 21	Pretty sure its 2009 and early 2010. Since I was one the 40th owners trying to get my production number, I saw that my Z was manuafactured February 2010, so I faily confident if you are in the first half of 2010, you have REV A or B I also got the letter and ended up having it switched out a few weeks ago just as I was going to pull the fuse. __________________ 2017 SUBARU STI 2008 E60 M5 - SOLD 2010 40th Anniversary 370Z - SOLD (and missing her)

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Steering Lock entry and immobiliser delete (no photos)	fritz	DIY Section (Do-It-Yourself)	14	02-25-2013 05:51 PM
Those of you who have had Steering Lock Failure	Thechidz	Nissan 370Z General Discussions	449	01-12-2013 06:05 PM
Steering Lock Elimination	Vince	Exterior & Interior	38	05-18-2012 11:43 AM
Steering lock repair	fritz	DIY Section (Do-It-Yourself)	38	02-22-2012 10:30 PM
steering wheel lock	rosankyslim	Exterior & Interior	4	01-19-2012 04:43 PM

02-17-2013, 07:30 PM	#31 (permalink)
blackbird Base Member Join Date: May 2009 Location: Nashua NH Posts: 179 Drives: 09 370Z BLk GTM TT Rep Power: 16	FYI: My car (a US car) failed at 45,000 miles. Had dealer replace unit. Out $937.76. Emailed NISSAN USA. called Nissan USA. They called back and after a few more emails, they refunded me the $937.76. Take them on, they will work with you.

05-06-2013, 09:52 AM	#37 (permalink)
streetbob Base Member Join Date: Dec 2011 Location: british columbia Posts: 19 Drives: 2009 370z Rep Power: 13	bought in Calgary broke in bc . wish I would have read posts before .tow truck on route. four hours away .this is gonna hurt

05-06-2013, 10:36 PM	#42 (permalink)
CAN-ZED Base Member Join Date: May 2009 Location: h Posts: 132 Drives: h Rep Power: 16	I had my recall done this week, I still have the bypass harness I ordered last winter before recall so will probably put it on anyways, dont want to take any chances

05-11-2013, 06:31 PM	#43 (permalink)
streetbob Base Member Join Date: Dec 2011 Location: british columbia Posts: 19 Drives: 2009 370z Rep Power: 13	Well I was in the forum all last week trying to figure out my non start issue.well steering lock failure.who would have thought.got a recall for replacement about two months ago when car was stored.tried starting it no go .boy was I ever happy.four hour tow to dealer repairs a week later,going to pick it up on wed. I,m pulling the fuse as soon as I get home.not a fun time glad it was recalled,only cost me about four hundred bucks to fix. Gas to get it an eight hour drive return,food and basically a full day.recalled for free but extras a lot.still thankful back on the road.enjoy your zzzzzzzzz

05-12-2013, 01:48 AM	#44 (permalink)
40 to 332 Enthusiast Member Join Date: Apr 2013 Location: Kimberley, BC, CANADA Posts: 447 Drives: 13 370Z BS M6 Sport Rep Power: 439	Has this problem been experienced in 2012 or 2013 models in either Canada or the U.S.? Or did Nissan come up with a fix?