Steering lock failure

Originally Posted by blackbird

Sorry, I'm old. Don't know how to do that BUT.
Used the NHTSA connection from the SLU failure thread. Found Nissan USA on the web. Used their contact e-mail. After first e-mail, an individual called me back. They said they would push it up the line. 10 days later no line. I sent a second e-mail and received a phone call back that day. They said they would get back to me. A week later they called back and said they had my info from the dealer and would push it up the line. I continually told them I was disappointed in the 370Z. That I had been a big Nissan owner for many years. This would be my last Nissan etc. 2 weeks later no response. I had called back a few times and left messages like "what's the status?", "you said you would get back to me and didn't", "I'm not going away". They sent me a survey re my problem and how it was resolved. My responses were very negative. The next day I received a call saying a check was in the mail and I'd receive it in 2-4 weeks. 5 days later I got it. I believe that Nissan will not make a 370Z recall, too expensive but refunding money to keep customers Nissan happy is something they will do. Good luck.