Leaking Brand New Koni Yellow

vjarnot · 05-10-2012, 03:15 PM

Quote:

Originally Posted by fuct

they say they are made for lowered springs...

Then they are full of it - the dampers would be valved for a range of spring rates, not a 'lowered' vs 'unlowered'.

harman.khinda · 05-10-2012, 04:01 PM

so is koni gonna replace it?

Waiz · 05-10-2012, 04:50 PM

Koni should replace, contact them ASAP OP

ResIpsa · 05-10-2012, 05:23 PM

I contacted Tire Rack and they replied:

Thank you for your email. We normally facilitate all of our manufacturers warranties, however, Koni has asked that customers contact them directly for warranty issues. They can be contacted at 859-586-4100. They are a very nice company to work with but I am unsure what their turnaround times are. I have attached a copy of your invoice to help answer any questions of theirs. Please let us know if we can be of any more assistance.

Here is what Koni’s website states:

HOW TO OBTAIN KONI WARRANTY
(You Must Have Authorization Prior To Returning Products) Koni Warranty covers factory defects to the original retail
purchaser of the dampers purchased after May 1, 1980 and suspension kits purchased after 1995. It does not cover worn
bushings, shocks installed on a modified chassis or springs sold with kits. Warranty is not transferable. All replacements
are new dampers from stock unless notified as such. Forward below documents to receive a Return Goods Authorization
(RGA) number:
Copy of proof of purchase (dated after May, 1980)
Current vehicle registration.
Completed copy of warranty request form at https://www.koni.us/secured/warrantyrequest.cfm
At your discretion you can either send your units in for evaluation and have them replaced or request replacements in advance
at half of listed “Retail Price” (as found on KONI North America - Home Page). If replacements are made in advance KONI will
charge your credit card prior to shipment and refund the purchase price after the units have been accepted as a warranty.
If the units are not accepted as a warranty the returned product will be returned to you and the charges will remain on your
credit card.
Please fill out form and fax your documents to:
Warranty Fax: (859) 334-3340 Please include warranty request form.
Please call Warranty/Customer Service Representative if you have any other questions or concerns.
The telephone number is (859) 586-4100 Option #6

I have not had the time to contact Koni. I plan on doing the replacement request in advance so I do not have to go through the trouble of taking out the shock twice. I will let you know what happens. However, it may take a couple of weeks.

ResIpsa · 05-10-2012, 05:27 PM

FYI the retail price of a single Koni Yellow is $388. That means the advance shock request will cost $194 that will be refunded if Koni determines the shock was covered under warranty.

Jason23 · 05-10-2012, 07:22 PM

I had the same problem with my new koni yellow. They leak from the top of the adjuster a simple solution is to contact koni. Koni should replace it free of charge (without pre-payment) Took them less than a week to get mine replace. Only hassle is getting it reinstalled.

edconline · 05-13-2012, 11:46 PM

I just took a look at my Koni Yellows looks like neither of the washers were flush, but I've driven on them for a couple weeks and don't see any leaks... Is the leaking oil quite noticeable? And I'm assuming this issue only affects the fronts?

ResIpsa · 05-14-2012, 07:12 AM

Quote:

Originally Posted by edconline

I just took a look at my Koni Yellows looks like neither of the washers were flush, but I've driven on them for a couple weeks and don't see any leaks... Is the leaking oil quite noticeable? And I'm assuming this issue only affects the fronts?

Yes, the oil is quite noticable and green in color.

edconline · 05-14-2012, 01:32 PM

Ok thanks for the info, ill have to keep an eye on it and hope for the best I guess. And is this just the front shocks people are having issue with then?

vividracing · 05-14-2012, 02:10 PM

Quote:

Originally Posted by vjarnot

Then they are full of it - the dampers would be valved for a range of spring rates, not a 'lowered' vs 'unlowered'.

Not when talking about shock stroke. A lowering spring needs a different stroke than a standard spring.

vjarnot · 05-14-2012, 02:55 PM

Quote:

Originally Posted by vividracing

Not when talking about shock stroke. A lowering spring needs a different stroke than a standard spring.

OK, but I don't think that has anything to do with valving.

ResIpsa · 05-15-2012, 12:59 PM

I just got off the phone with Koni. They are going to send me a replacement without requiring me to provide a credit card number.

I will let you know when it arrives.

GaleForce · 05-15-2012, 08:07 PM

Thanks for the update.

ResIpsa · 05-18-2012, 08:14 AM

Replacement shock is on the way! I received shipping confirmation from Koni today.

kenchan · 05-18-2012, 02:55 PM

cool!

good to hear

05-10-2012, 05:23 PM	#19 (permalink)
ResIpsa Track Member Join Date: Apr 2009 Location: Virginia Posts: 564 Drives: 09 RACING HEN Rep Power: 338	I contacted Tire Rack and they replied: Thank you for your email. We normally facilitate all of our manufacturers warranties, however, Koni has asked that customers contact them directly for warranty issues. They can be contacted at 859-586-4100. They are a very nice company to work with but I am unsure what their turnaround times are. I have attached a copy of your invoice to help answer any questions of theirs. Please let us know if we can be of any more assistance. Here is what Koni’s website states: HOW TO OBTAIN KONI WARRANTY (You Must Have Authorization Prior To Returning Products) Koni Warranty covers factory defects to the original retail purchaser of the dampers purchased after May 1, 1980 and suspension kits purchased after 1995. It does not cover worn bushings, shocks installed on a modified chassis or springs sold with kits. Warranty is not transferable. All replacements are new dampers from stock unless notified as such. Forward below documents to receive a Return Goods Authorization (RGA) number: Copy of proof of purchase (dated after May, 1980) Current vehicle registration. Completed copy of warranty request form at https://www.koni.us/secured/warrantyrequest.cfm At your discretion you can either send your units in for evaluation and have them replaced or request replacements in advance at half of listed “Retail Price” (as found on KONI North America - Home Page). If replacements are made in advance KONI will charge your credit card prior to shipment and refund the purchase price after the units have been accepted as a warranty. If the units are not accepted as a warranty the returned product will be returned to you and the charges will remain on your credit card. Please fill out form and fax your documents to: Warranty Fax: (859) 334-3340 Please include warranty request form. Please call Warranty/Customer Service Representative if you have any other questions or concerns. The telephone number is (859) 586-4100 Option #6 I have not had the time to contact Koni. I plan on doing the replacement request in advance so I do not have to go through the trouble of taking out the shock twice. I will let you know what happens. However, it may take a couple of weeks. __________________ The Reed Law Firm; Michael Fasano VA Attorney and Counselor at Law: A Virginia Traffic, Criminal, and Family Lawyer.https://reedlawva.com/

05-10-2012, 05:27 PM	#20 (permalink)
ResIpsa Track Member Join Date: Apr 2009 Location: Virginia Posts: 564 Drives: 09 RACING HEN Rep Power: 338	FYI the retail price of a single Koni Yellow is $388. That means the advance shock request will cost $194 that will be refunded if Koni determines the shock was covered under warranty. __________________ The Reed Law Firm; Michael Fasano VA Attorney and Counselor at Law: A Virginia Traffic, Criminal, and Family Lawyer.https://reedlawva.com/

05-13-2012, 11:46 PM	#22 (permalink)
edconline Track Member Join Date: Mar 2010 Location: Edmonton Posts: 855 Drives: 10' MB Z34 6MT T/S/N Rep Power: 22	I just took a look at my Koni Yellows looks like neither of the washers were flush, but I've driven on them for a couple weeks and don't see any leaks... Is the leaking oil quite noticeable? And I'm assuming this issue only affects the fronts? __________________ View Journal Audio Build

05-14-2012, 01:32 PM	#24 (permalink)
edconline Track Member Join Date: Mar 2010 Location: Edmonton Posts: 855 Drives: 10' MB Z34 6MT T/S/N Rep Power: 22	Ok thanks for the info, ill have to keep an eye on it and hope for the best I guess. And is this just the front shocks people are having issue with then? __________________ View Journal Audio Build

05-15-2012, 12:59 PM	#27 (permalink)
ResIpsa Track Member Join Date: Apr 2009 Location: Virginia Posts: 564 Drives: 09 RACING HEN Rep Power: 338	I just got off the phone with Koni. They are going to send me a replacement without requiring me to provide a credit card number. I will let you know when it arrives. __________________ The Reed Law Firm; Michael Fasano VA Attorney and Counselor at Law: A Virginia Traffic, Criminal, and Family Lawyer.https://reedlawva.com/

05-10-2012, 04:01 PM	#17 (permalink)
harman.khinda Enthusiast Member Join Date: Feb 2012 Location: Red Bluff, CA Posts: 378 Drives: 10 Nissan 370 PG 7AT Rep Power: 6723	so is koni gonna replace it?

05-10-2012, 04:50 PM	#18 (permalink)
Waiz A True Z Fanatic Join Date: Apr 2010 Location: SoCal Posts: 9,262 Drives: Z33 & GE8 Rep Power: 459	Koni should replace, contact them ASAP OP

05-10-2012, 07:22 PM	#21 (permalink)
Jason23 Base Member Join Date: Nov 2010 Location: Anaheim, CA Posts: 12 Drives: 2012 370z Tour/sport Rep Power: 15	I had the same problem with my new koni yellow. They leak from the top of the adjuster a simple solution is to contact koni. Koni should replace it free of charge (without pre-payment) Took them less than a week to get mine replace. Only hassle is getting it reinstalled.

05-15-2012, 08:07 PM	#28 (permalink)
GaleForce A True Z Fanatic Join Date: Aug 2011 Location: Ontario, Canada Posts: 21,749 Drives: Varis Arising II Rep Power: 51865	Thanks for the update. __________________ >>>GaleForce's Build<<< >>>FaceBook @3GsCustoms<<<>>>Instagram @GaleForce370z<<< Varis Kamikaze-Z

05-18-2012, 08:14 AM	#29 (permalink)
ResIpsa Track Member Join Date: Apr 2009 Location: Virginia Posts: 564 Drives: 09 RACING HEN Rep Power: 338	Replacement shock is on the way! I received shipping confirmation from Koni today. __________________ The Reed Law Firm; Michael Fasano VA Attorney and Counselor at Law: A Virginia Traffic, Criminal, and Family Lawyer.https://reedlawva.com/

05-18-2012, 02:55 PM	#30 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	cool! good to hear

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