kenwood head unit problems

ddvette9 · 09-10-2009, 11:30 PM

I have the ddx 514 and sometimes the volume level freezes at a certain volume. the bars on the screen move up and down but the volume on the speakers doesnt change. I can reset the unit and everything works fine. this is a rare occurance. Has anyone else had this problem with their dnx 5120/6140/514 etc. Not sure if i need to send the unit back or if maybe the usb thumb drive causes occasional freezes or if its just normal error. Any help or feedback is appreciated. Thanks

bigaudiofanat · 09-10-2009, 11:47 PM

It probably something with the internals I would send it in for repair while it is still under warranty. Or have you done the latest firmware upgrade?

ddvette9 · 09-10-2009, 11:58 PM

not sure what firmware update is. I just bought the unit a month ago and its maybe done it only about 3 times in hundreds of hours of play. Its so weird because eevrything else on the unit works, I can change songs etc. BUt the volume level freezes until I reset it. Whats weird is it happens randomly and its only happened like 3 times in a month.

ddvette9 · 09-10-2009, 11:59 PM

I have an appointment tomorrow, does anybody have any suggestions of what The installer should check before i send it off, maybe something with the install is bad, maybe its random, maybe its a bad unit, maybe i need firmware?

Graybullet · 09-11-2009, 12:21 AM

Kenwood Corporation / firmware updater

check here. This will show you how to see what firmware you have and whether if you should update or not. I just did a firmware update for my 7140 not because I had problems, but just because it was an older verison. It now boots up much faster.

bigaudiofanat · 09-11-2009, 12:25 AM

Yes some times it can be the firmware. I would do that first.

09-10-2009, 11:30 PM	#1 (permalink)
ddvette9 Track Member Join Date: May 2009 Location: Florida Posts: 823 Drives: 2013 Scion FRS Rep Power: 17	kenwood head unit problems I have the ddx 514 and sometimes the volume level freezes at a certain volume. the bars on the screen move up and down but the volume on the speakers doesnt change. I can reset the unit and everything works fine. this is a rare occurance. Has anyone else had this problem with their dnx 5120/6140/514 etc. Not sure if i need to send the unit back or if maybe the usb thumb drive causes occasional freezes or if its just normal error. Any help or feedback is appreciated. Thanks

09-10-2009, 11:47 PM	#2 (permalink)
bigaudiofanat Car Audio Installer Join Date: Jun 2009 Location: Magnolia DE Posts: 8,342 Drives: 2012 Infiniti G37x Rep Power: 853	It probably something with the internals I would send it in for repair while it is still under warranty. Or have you done the latest firmware upgrade? __________________ Need help with car audio or electronics? Let me know!! Need Help Let Me Know Direct email address reimermatt@gmail.com Owner of: Dynamic Mobile Audio Follow me below https://www.facebook.com/Dynamicmobileaudio/

09-11-2009, 12:25 AM	#6 (permalink)
bigaudiofanat Car Audio Installer Join Date: Jun 2009 Location: Magnolia DE Posts: 8,342 Drives: 2012 Infiniti G37x Rep Power: 853	Yes some times it can be the firmware. I would do that first. __________________ Need help with car audio or electronics? Let me know!! Need Help Let Me Know Direct email address reimermatt@gmail.com Owner of: Dynamic Mobile Audio Follow me below https://www.facebook.com/Dynamicmobileaudio/

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09-10-2009, 11:58 PM	#3 (permalink)
ddvette9 Track Member Join Date: May 2009 Location: Florida Posts: 823 Drives: 2013 Scion FRS Rep Power: 17	not sure what firmware update is. I just bought the unit a month ago and its maybe done it only about 3 times in hundreds of hours of play. Its so weird because eevrything else on the unit works, I can change songs etc. BUt the volume level freezes until I reset it. Whats weird is it happens randomly and its only happened like 3 times in a month.

09-10-2009, 11:59 PM	#4 (permalink)
ddvette9 Track Member Join Date: May 2009 Location: Florida Posts: 823 Drives: 2013 Scion FRS Rep Power: 17	I have an appointment tomorrow, does anybody have any suggestions of what The installer should check before i send it off, maybe something with the install is bad, maybe its random, maybe its a bad unit, maybe i need firmware?

09-11-2009, 12:21 AM	#5 (permalink)
Graybullet Base Member Join Date: Aug 2009 Location: Hawaii Posts: 82 Drives: 370Z Base/Sports Rep Power: 16	Kenwood Corporation / firmware updater check here. This will show you how to see what firmware you have and whether if you should update or not. I just did a firmware update for my 7140 not because I had problems, but just because it was an older verison. It now boots up much faster.