08-23-2011, 04:16 PM
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#2 (permalink)
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Base Member
Join Date: Jul 2011
Location: Austin, TX
Posts: 46
Drives: '10 370Z
Rep Power: 14
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So here's an update. If you look at the door on the drivers side door, you'll see the scratches/scuffs underneath the door. I didn't notice them when I picked up the car. There were also some minor scratches around the shift boot. Needless to say, I was pretty torqued when I discovered them.
I was worried that Custom Sounds would try to say they didn't cause them, and I would be left high and dry. I called and spoke to the manager Aaron, and he said to bring the car in and he would have his installation manager look at it. I went in today rather skeptical they would do anything to help me out.
So I went in and met with Bob and showed him the scratches and scuffs. Long story short, they told me to drop the car off with them, and they would pay a professional leather shop to repair all the scratches and scuffs. I was pleasantly surprised that they were willing to rectify the damage, but none the less, very pleased with the outcome.
+1 to Custom Sounds making it right!
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