Thoroughly Disappointed

DinoJ

I went to best buy to pick up a nav unit. Spoke to a salesman who seemed knowledgable and ended up going with a dnx1250 or something, its a kenwood that he assured me was iphone compatible. With install i ended up spending close to $1000. When i scheduled my install i asked the guy to unhook the e-brake from the unit so i could have dvd playing while driving because my girlfriend and I take a lot of long journeys and she likes watching films. Anyway i know its against their policy but i thought i'd take a shot, he said he'd do it no problem and also said he'd hook up the bluetooth that was promised to me by the salesman where i wanted it, and additionally said he'd hook it up to the steering column so I could have the controls. So i pay around 300 for install and come to pick it up.

Apparently the unit in fact did not have bluetooth, was not iphone compatible, he didnt hook up the steering wheel and didnt disconnect the e brake. So i then had a 6 hr drive directly from best buy to chicago with no music because i didnt think id need cd's. and i wasnt gunna drive with the e-brake on for dvd.

So i call best buy and complain and the manager promised me a new pioneer F900 which is more expensive for free, and a free switch out. I'll just take it to get installed somewhere else because that frankly is some of the worst service i've had.