Just got off the phone with Zenclosures

Matt · 11-17-2009, 02:23 PM

And let me tell you, Mike and Zenclosures showed me possibly the best customer service I've ever had the pleasure of dealing with.

I placed an order online for a dual 10" enclosure, and after a little more reading (and talking with Big/Matt) decided to go with a single 10" enclosure for my IDQ10V3. So I had to call Zenclosures and change my order. Pain in the arse, right?

Nope.

I called and spoke with Mike, the owner I believe. He asked about what I wanted, what music I liked, and what car I had. He then gave me some advice based on that and a couple options.

I told him I was going with an IDQ10v3 and he instantly told me about the larger mounting diameter of the sub (9.6" instead of the common 9.16"). He also researched, while on the phone, the displacement of the sub and the recommended "audiophile" air space for the sub, which was 1.11 cubic ft. He's going to take a 12" enclosure and adjust the box and mounting diameter specifically for this sub...and still deliver the sub to my house before the end of the week.

Mike spent about 35 minutes answering and asking questions with me. Another line was ringing nearby, yet all of his attention was on me for the duration of the call.

A+++++ service, and I'm sure the quality of the product will be as well. Thanks Mike!

P.S. If you order from this company, don't forget your discount code listed in their sponsor section of the forum!

kenchan · 11-17-2009, 02:26 PM

matt- you are too high maintenance. shorten your call from 35min to 3.5min please. stop hoggin up the line.

AK370Z · 11-17-2009, 02:26 PM

Awesome Matt! Really glad to hear about Mike's customer service. Please keep us posted about your setup.

Matt · 11-17-2009, 02:30 PM

Quote:

Originally Posted by kenchan

matt- you are too high maintenance. shorten your call from 35min to 3.5min please. stop hoggin up the line.

Rofl, now I feel bad.

Quote:

Awesome Matt! Really glad to hear about Mike's customer service. Please keep us posted about your setup.

Will do. And don't worry AK, no one can compete with your customer service in regards to the decals.

Southgachik · 11-17-2009, 02:32 PM

Mike's a good guy.

I have one of his sub boxes in my 350 with two 10" subs. Sounds great!

AK370Z · 11-17-2009, 02:33 PM

Quote:

Originally Posted by Matt

Will do. And don't worry AK, no one can compete with your customer service in regards to the decals.

lol .. haha

bigaudiofanat · 11-17-2009, 02:35 PM

Just to let you know the z enclosures that I have installed the ID Q subs in all I had to do was trim the ring and they fit fine. I would still recommend you going with ID subs.

SlikNik · 11-17-2009, 03:48 PM

His boxes are great, and fit like a glove.

Check out a tour of his shop here.
Video #6 in the series

Video #6 Audio Install in a 2009 370Z on Vimeo

dcrew1x · 11-17-2009, 04:05 PM

Sweet! It's always good to hear about great customer service especially from one of our vendors!

11-17-2009, 02:23 PM	#1 (permalink)
Matt A True Z Fanatic Join Date: Oct 2009 Location: Augusta, GA Age: 41 Posts: 1,680 Drives: 2010 Avalanche LT Rep Power: 19	Just got off the phone with Zenclosures And let me tell you, Mike and Zenclosures showed me possibly the best customer service I've ever had the pleasure of dealing with. I placed an order online for a dual 10" enclosure, and after a little more reading (and talking with Big/Matt) decided to go with a single 10" enclosure for my IDQ10V3. So I had to call Zenclosures and change my order. Pain in the arse, right? Nope. I called and spoke with Mike, the owner I believe. He asked about what I wanted, what music I liked, and what car I had. He then gave me some advice based on that and a couple options. I told him I was going with an IDQ10v3 and he instantly told me about the larger mounting diameter of the sub (9.6" instead of the common 9.16"). He also researched, while on the phone, the displacement of the sub and the recommended "audiophile" air space for the sub, which was 1.11 cubic ft. He's going to take a 12" enclosure and adjust the box and mounting diameter specifically for this sub...and still deliver the sub to my house before the end of the week. Mike spent about 35 minutes answering and asking questions with me. Another line was ringing nearby, yet all of his attention was on me for the duration of the call. A+++++ service, and I'm sure the quality of the product will be as well. Thanks Mike! P.S. If you order from this company, don't forget your discount code listed in their sponsor section of the forum! __________________ "Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

11-17-2009, 02:26 PM	#3 (permalink)
AK370Z Administrator Join Date: Sep 2008 Location: NJ Posts: 9,930 Drives: 09 370Z MB Sports M6 Rep Power: 10	Awesome Matt! Really glad to hear about Mike's customer service. Please keep us posted about your setup. __________________ The370Z Signature Pictures ll Want to rock our forum decals on your car? Then click here! ll How to Embed YouTube Videos In a Post STOP! (Hammertime) ll Become a Premium Member Click HERE ll F.A.Q. Are You a Nissan Dealer? Click Here to Become A "Supporting Dealer" and Start Listing Your 370Zs In Our Inventory Section My Monterey Blue Z ll My Exhaust --> My Intake --> G3 Nissan's Official Response Regarding Oil Temp Issue: CLICK HERE Need a Set of Cheap Winter wheels /Tires? Then Visit The Banner Link Below and Place Your Order. You'll Help Keep The370Z Alive.

11-17-2009, 02:32 PM	#5 (permalink)
Southgachik Base Member Join Date: Nov 2009 Location: Tampa, FL Posts: 135 Drives: 09 CY 370Z Touring Rep Power: 16	Mike's a good guy. I have one of his sub boxes in my 350 with two 10" subs. Sounds great! __________________ 2009 CY 370z Touring RIP- Marilyn- 05 UY 350Z- May 2011

11-17-2009, 02:35 PM	#7 (permalink)
bigaudiofanat Car Audio Installer Join Date: Jun 2009 Location: Magnolia DE Posts: 8,342 Drives: 2012 Infiniti G37x Rep Power: 853	Just to let you know the z enclosures that I have installed the ID Q subs in all I had to do was trim the ring and they fit fine. I would still recommend you going with ID subs. __________________ Need help with car audio or electronics? Let me know!! Need Help Let Me Know Direct email address reimermatt@gmail.com Owner of: Dynamic Mobile Audio Follow me below https://www.facebook.com/Dynamicmobileaudio/

11-17-2009, 04:05 PM	#9 (permalink)
dcrew1x Track Member Join Date: Jun 2009 Location: SoCal Posts: 821 Drives: Graphite Bullet Rep Power: 369	Sweet! It's always good to hear about great customer service especially from one of our vendors! __________________ 2009 PG 6MT Sports Stillen Gen3 CAI \| Stillen CBE \| AMS Short Shifter \| Nismo Brace Kit

11-17-2009, 02:26 PM	#2 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	matt- you are too high maintenance. shorten your call from 35min to 3.5min please. stop hoggin up the line.

11-17-2009, 03:48 PM	#8 (permalink)
SlikNik Enthusiast Member Join Date: May 2009 Location: Florida Posts: 294 Drives: 2015 Corvette Z51 Rep Power: 18	His boxes are great, and fit like a glove. Check out a tour of his shop here. Video #6 in the series Video #6 Audio Install in a 2009 370Z on Vimeo

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