Install. Should I be Pissed or NO?

[bbermann]

I need some opinions on an install I got recently. I found a local shop which had a couple good reviews on Yelp. He sounded good when I spoke with him on the phone to set up the appointment and discuss what I was bringing so he could order an install kit and whatever else he needed.

I was bringing to him a Pioneer 5100 head unit, Pioneer backup cam and Axess steering wheel control adapter.

When I arrive for the appointment four days later he has no memory of our conversation or parts he said he would need to order. I'm like OK? WTF? He looks at to car and says he may not need the install kit as it should be a direct fit. I say OK, I'm here with time so lets go.

He finishes 2.5-3 hours later says all good and I pay him $350. This was a little higher that he guesstimated on the phone but I'm like OK, he's a pro.

Issues:
Broken trim piece in rear, scratches/scuffs on A pillar (from mic install), on shift boot ring and console piece around boot ring. Also, there is a small gap/opening where the bottom of the head unit meets the console. I attached some pics which may not show this too well.

Is all of this just part of the program or maybe not so much?