Quote:
Originally Posted by kenchan
the scratches might be UPS, but the paint appears to be a manufacturing defect...
give him is money back in full or commit to timiing when you can fix and ship out. you owe him that much minimum. otherwise people will just buy 3pc wheels from other vendors, other manufacturers.
just saying.  |
No manufacturer gives refunds, if they have a problem they will fix it. He is being given all the info I can give him, I just dont have time to post here and explain this situation twice, no offense to you guys.
I am trying to work at it, the manufacturer had a defect and they had a local guy that they have used to do wheels fix it. Apparently it dried incorrectly and they have decided to literally refinish all the centers. They are also going to replace the damaged lips, and barrels no matter what even if UPS doesnt come clean. Its just reality is, if ups at minimum covers the damage for 2 wheels at least that helps in the shipping cost.
The manufacturer is having me send back the wheels to them and have them refinished and repaired, or if they can get the aluminum in time they will make 3 new wheels and do a swap. Like I said, these threads dont help and no one knows everything in the back end, so having to explain it to defend myself is a bit odd. I just want happy customers, I am trying to help out as best I can, but time is what is needed. I dont feel that rushing them is a good idea also.