Originally Posted by Z1804

If a vendor is working with us to resolve an issue, the least we can do is to be patient with them and give them an opportunity to make things right. Once we get on a public forum and post our frustrations and discontent, it's easily interpreted as trying to bathmouth and hurt the vendor's business.

Also, there are worse vendors on this forum who do not pick up the phone, return calls, or live up to their timelines, but forum members continue to give them the benefit of the doubt. I've found that when vendors make mistakes, if we are civil and patient they will often go above and beyond to rectify the situations.

I'm sorry about your wheels OP. Just work with Chris so you can be happy with your purchase at the end of the day.