Quote:
Originally Posted by Caravanshaka
AK, any chance you can get IP's on the 3 people that all of a sudden showed up on our forum saying they had great experiences with this place? $10 says they are all coming from that dealership. (joke btw AK, no need  )
This dealership got paid a fee to "deliver" the car through a military program. I would have expected the same "delivery" I would get with any other new car purchase.
This isn't because he is military, it's because the dealership didn't treat a citizen with the common courtesy you would expect from a service industry. He is within his rights to put a complaint in writing, and post it where ever he feels will get his point across. Anyone on our forums reading this won't take their business to this dealership, which is about all he can ask for (besides an apology to his wife) at this point. |
Hey guys,
First of all, I just coined ZODA "Z Owner's Driver Association" for us to use. We all belong to the ZODA whether that be literal or wishful, by virtue of forum membership. Sorry it has been a busy day with Ops, but I want to clarify a few things:
1. I emailed John Butts b/c he is the General Manager of Vaden's string of dealerships I was told. He is NOT the Sales Manager I was referring to. So new guy = wrong.
2. I am not pulling the military card thing. Did anyone see any "I am in the military and deserver better" remarks? I did, however, point out that I am deployed presently and it was not feasable for me to take delivery of the car myself. New guy 2 = wrong.
3. The 'internet' company I used is allows me to order a vehicle to my specs, no worry of it being test-driven roughly prior to my purchase (I didn't want a car with it's first 50-100 miles from hell), and yes, I spoke often with my sales person, Robin via Skype. She is the one that I was in contact with as soon as things started unravelling at Vaden. Most dealers didn't even want to talk to me when I would mention the 'internet' company's prices. (It's Military Auto Source, btw)
4. Look up some of the other posts on here. I believe you will see some pictures of damage done by some of our very own after removing those 'decals'. My point is, it is just a dumb little trivial thing. I didn't want it on there. Told them that. And now I would be risking pulling paint off my car to remove it? I don't know. Just seems the best thing to do would be to have the dealer remove it.
5. My wife walked in and said she was here to pick up the PG 370Z on the side of the building. I would have expected someone to ask who she was or for a driver's license at least before just giving keys away. No big deal I guess to New guy #3.
6. In my first post (or second on this thread, i dunno), I said that I already know of at least 1 other guy on here that probably had a drastically different experience than me, based solely on the fact that he was a 'customer'. And read the first line in the letter, I said that I am sure this incident/action is not something the dealership condones.
ZODA, I don't think we need to bicker at all on here. I just feel that Vaden was paid for a service that they were unwilling to provide. As one of us previously mentioned, they basically got free money to allow the car to arrive there and do some minor customer service... not too much to ask.
And New Guys. Don't ever say I hide behind my military status. I would have written the same letter if I had any job that the 6,000 members here have.
Let's go have a beer... I don't want to break up the ZODA!
Brian