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Old 06-24-2009, 03:14 PM   #54 (permalink)
NissanMike
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Join Date: Jun 2009
Location: Georgia
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Quote:
Originally Posted by FuszNissan View Post
I am going to go out on a limb here....but are you the Sales Manager?? I don't think the point is just about the decal. But since you mention it. A decal cost what $2.00-$7.00. Seems silly to upset a customer over a $5.00 Decal. Every service customer on average is worth $150,000-$200,000. * Based on NADA* So basically by not doing a proper delivery that takes an hour to do; and by putting on a $5.00 decal, just costed the Dealership $150,000. Because I am pretty confident that he would have done all of his service work with the Dealership if this would have all gone down the way it should have. Just my .02
Hey Fusz, I am not but I was once in the car business and I agree with you that customer service is important. You gotta admit that sometimes the customer can be ....well you know what I mean. It sounds to me like alot of this got blown way out and like I said before seems trivial.
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