Quote:
Originally Posted by FuszNissan
I am going to go out on a limb here....but are you the Sales Manager?? I don't think the point is just about the decal. But since you mention it. A decal cost what $2.00-$7.00. Seems silly to upset a customer over a $5.00 Decal. Every service customer on average is worth $150,000-$200,000. * Based on NADA* So basically by not doing a proper delivery that takes an hour to do; and by putting on a $5.00 decal, just costed the Dealership $150,000. Because I am pretty confident that he would have done all of his service work with the Dealership if this would have all gone down the way it should have. Just my .02
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Hey Fusz, I am not but I was once in the car business and I agree with you that customer service is important. You gotta admit that sometimes the customer can be ....well you know what I mean. It sounds to me like alot of this got blown way out and like I said before seems trivial.