Nissan 370Z Forum - View Single Post - Gtm motorsports crazy video on youtube! :eek:

Kirei · 03-09-2011, 10:09 PM

[QUOTE=SAM@GTM;977524]

That said, there is an interesting twist to the story. What makes a customer go to this extreme and start a smear campaign like this?
Did we not go above and beyond to take care of him?

@ SAM

Did we tell him to go screw himself?-SAM
NO, You said, No one will believe Joe. I know a lot of people that will back me up it will be my word against yours.

Did we cheat him out of money?-SAM
You said, **** happens. then took your sweet time sending the package. Mean while assuring him things will be done today. I didn't know today equals weeks. I guess if you add up all the todays that you said things were done and happened already,maybe. He still doesn't have the undamaged products. How many times was a refund asked for? Several times. And everytime and excuse and drawn out process or the response of "Oh it shipped already. Then the next day. Oh it actually didn't ship already."

GARBAGE.

Did we not take care of his concerns?-SAM
Well you started the process after a fire was lit under you. From the first forum and When I spoke with you over the phone demanding a refund. You told me when and how you would resolve the issue.As soon as I hung up with you. I sent you a calm and polite as I could be email that you so happily posted. Then your enthusiasm died shortly after. We heard nothing from you no conformation number nor any other confirmations that you assured me would be handled by certain date.

So I had to spend my free time contacting you to make sure you stayed on the ball. I spoke with you several times. Every time and excuse. By The 2nd of March (for you 3rd for us). I called you canceling yet again. Because you stated it had not been mailed because you forgot the guy who does shipping didn't work that day. I was very irritated because you knew that all day but failed to have someone else do it and you failed to even call me and let me know the situation.I had a feeling from your past actions although you assured me it would have been handled that day. It wouldn't be. So I called hoping the box was wrapped and just waiting to be taken to the post office. Maybe you just needed a nudge. To make some one get it to the post office before it closed.I called you at 3:11pm we spoke till 3:35pm(your time) you asked me to put it in writing. I emailed you the following.

Sam,*
We spoke on the phone today(3/3/11 for us) March,2nd at 3:11pm (your time). I informed you over the phone. That we/ I Joseph Farrell would like a full refund in the amount of $8,300.00 for the products(GTM 370Z TT kit) that were Purchased from you company on December 6, 2010. This is due to receiving extremely damaged products, which were also poorly package. Coupled the extensive length of time it took to receive the products and rectify this matter.*

I will get the shipping price for all of the products and email you promptly with the final cost. You already have the Bank, routing and account information. So there should be no problem or delay in refunding the full amount for the kit nor the wire transfer for shipping. I expect to hear from you soon.*
Thank you for you time. Have a pleasant day.

Dawn & Joe

After receiving this email your response was proceeded to try and sway Joe to get the kit shipped out anyway. Stating the boxes are small. That priority mail is not a problem. Then a few days later. Emailing us stating : Due to the size of the box, USPS allowed us to ship it only one way, there was no options .

You just said one thing and did the opposite too many times.

Lastly if Joe got great service and products from GTM. You wouldn't have any problem with us posting or making a video of that would you?

03-09-2011, 10:09 PM	#184 (permalink)
Kirei Base Member Join Date: Feb 2011 Location: Guam Posts: 41 Drives: Nissan FairladyZ Rep Power: 14	[QUOTE=SAM@GTM;977524] That said, there is an interesting twist to the story. What makes a customer go to this extreme and start a smear campaign like this? Did we not go above and beyond to take care of him? @ SAM Did we tell him to go screw himself?-SAM NO, You said, No one will believe Joe. I know a lot of people that will back me up it will be my word against yours. Did we cheat him out of money?-SAM You said, **** happens. then took your sweet time sending the package. Mean while assuring him things will be done today. I didn't know today equals weeks. I guess if you add up all the todays that you said things were done and happened already,maybe. He still doesn't have the undamaged products. How many times was a refund asked for? Several times. And everytime and excuse and drawn out process or the response of "Oh it shipped already. Then the next day. Oh it actually didn't ship already." GARBAGE. Did we not take care of his concerns?-SAM Well you started the process after a fire was lit under you. From the first forum and When I spoke with you over the phone demanding a refund. You told me when and how you would resolve the issue.As soon as I hung up with you. I sent you a calm and polite as I could be email that you so happily posted. Then your enthusiasm died shortly after. We heard nothing from you no conformation number nor any other confirmations that you assured me would be handled by certain date. So I had to spend my free time contacting you to make sure you stayed on the ball. I spoke with you several times. Every time and excuse. By The 2nd of March (for you 3rd for us). I called you canceling yet again. Because you stated it had not been mailed because you forgot the guy who does shipping didn't work that day. I was very irritated because you knew that all day but failed to have someone else do it and you failed to even call me and let me know the situation.I had a feeling from your past actions although you assured me it would have been handled that day. It wouldn't be. So I called hoping the box was wrapped and just waiting to be taken to the post office. Maybe you just needed a nudge. To make some one get it to the post office before it closed.I called you at 3:11pm we spoke till 3:35pm(your time) you asked me to put it in writing. I emailed you the following. Sam,* We spoke on the phone today(3/3/11 for us) March,2nd at 3:11pm (your time). I informed you over the phone. That we/ I Joseph Farrell would like a full refund in the amount of $8,300.00 for the products(GTM 370Z TT kit) that were Purchased from you company on December 6, 2010. This is due to receiving extremely damaged products, which were also poorly package. Coupled the extensive length of time it took to receive the products and rectify this matter.* I will get the shipping price for all of the products and email you promptly with the final cost. You already have the Bank, routing and account information. So there should be no problem or delay in refunding the full amount for the kit nor the wire transfer for shipping. I expect to hear from you soon.* Thank you for you time. Have a pleasant day. Dawn & Joe After receiving this email your response was proceeded to try and sway Joe to get the kit shipped out anyway. Stating the boxes are small. That priority mail is not a problem. Then a few days later. Emailing us stating : Due to the size of the box, USPS allowed us to ship it only one way, there was no options . You just said one thing and did the opposite too many times. Lastly if Joe got great service and products from GTM. You wouldn't have any problem with us posting or making a video of that would you? Last edited by Kirei; 03-10-2011 at 04:33 AM.