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Old 03-09-2011, 06:35 PM   #161 (permalink)
Kirei
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Quote:
Originally Posted by Bullitt@UAMotorsports View Post
No one has discredited Joe's issue or the fact that the items arrived damaged. Rather yet many have stressed that this is outside the norm of what GTM's normal packaging looked like and that there is some discrepancies with what they normal ship out in respect to the condition of their finished product and what the pictures and video showed. There were also probably some words said from your side that would have sparked a response like you got... I have spent more phone time with the team members at GTM than probably this whole community combined. I have pushed their buttons I have said things I shouldn't have as a customer. I know to what extent GTM goes to stay professional... I can tell you right now from my own personal experiences that comment was provoked and you are not telling the whole story of what was said on your behalf because then it would make your party look bad. Again, Nobody including GTM is saying that Joe has lied or that the issue is fake or what not. However, I am standing here as a representative of this community and I will tell you I can smell deception a mile away and even though it may not be your intent you are deceiving the community of the real communication that went on between both parties. I will not put words in either parties mouth however I have a pretty good idea of what went down as far as what was said from my interactions with GTM and what would have to be said for any member of GTM staff to say that phrase to you! I am probably one of the only few members here who has made dozens of phone calls a week not only to GTM but to GTM owner's personal cell phone asking questions, checking on status, and even trying to plan the next steps on my build... I have made GTM's owner mad from my pestering and from my words... instead of thinking I talked out of place and you know what he stayed professional with me even though I got emotional and raised my voice! Its called maturity and GTM is showing that right now....
There were people who said Joe was making up this story. People who only know GTM and not Joe. So Joe must be lying. GTM/SAM was confident on the phone assuring Joe things will be handled promptly. Then came up with excuses every time Joe called as to the reason why products hadn't been shipped yet. Not manning up and Calling Joe the moment he knew there was a problem. Even though he said things would be done. This is were the frustration is coming from. That is the other reason why the video was made. I believe it states that in the beginning of the video.

GTM's actions spoke much louder than there words.
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