Stillen = Great Customer Service
I ordered the Gen 3 intakes from a vendor on this site (not going to mention names) a while back. All the instructions were for the G37 and it also came with the urethane shield. At the time, I thought the G37 and 370z intakes were interchangable so I didn't think anything of it and installed them. After I installed them, I noticed that the filters were resting too close near the radiator. I thought I just screwed up the install. After doing some research I noticed that the G37 and 370z are NOT interchangable and I was sold the wrong set. So I tried contacting said vendor via PM's and leaving messages and received no response back.
I decided to just live with it for a while but I always felt a little uneasy about having the filters against the radiator (kind of defeats the purpose of a COLD air intake). I then contacted Stillen for advice and Josh told me that yes, the kits are not interchangable and the lower sections of the intake are different and that's why I was having problems.
So long story short, Josh said he would actually break a set of Gen 3 intakes and just sell me the lower portion tubes at a discounted rate. They were sent out the same day I paid.
Yes, the vendor who I originally purchased the intakes from should of resolved this problem, but I was sick of leaving messages and not getting any responses back.
So I paid a little more but got great customer service from Josh and his team and finally have some peace of mind.
Thanks again.
__________________
Stillen G3 Intakes | F. I TDX
|