Originally Posted by MMC Racing

You still don't get it. I guess there aren't many project managers here. If something takes more time than estimated it means they estimated poorly or, and this happens all the time, they estimated effort hours correctly but not duration. When a shop is juggling multiple big projects a problem with one can slip all the others. This is just reality and is all about time/project management.

What you are saying is the shop estimated it will take X hours to do their NORMAL, HIGH QUALITY WORK, but then it takes X + Y to "make it perfect"..?

I'm a little surprised people are arguing this with me, this is common sense stuff. It isn't a knock against any shop, it is just a reality of the industry. When people realize that and set appropriate expectations, they will not be disappointed.