I am trying to figure out why the hooked the tweeters up to the head unit. They should of used the crossover that came with the components and maybe switched the -3db on the crossover. Or you should run the tweeters on t channels of the amp and the woofers on the other 2 than tone down the tweeters that way. Or you can try using something like image dynamics tweeters which would be smoother and not as harsh. Which brings me to ask, what tweeters are you running and what woofers?
I would NOT let them suck you into a 800 dollar processor sounds like they are out for money.
One last thought how long have you been running this system? Sometimes tweeters tend to smooth out over time when used.
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