Originally Posted by Nitrouz

I don't think it's the process that's upsetting the customers, but the communication. Many times a date is promised but delayed. And since Rick is so busy, he doesn't have the time to communicate this to all his customers, therefore having his customers repeatedly call in to find him as they are worried for their hard earned money. I don't blame them, even though I know Rick has no ill-intentions. I think with you helping his "customer service" side of things, both sides will benefit.

Unfortunately (for the customers) and fortunately (for Rick), his company is doing TOO well for the size.