FYI, I escalated this to Nissan. I was told that they had talked to the Manager at Woodland HIlls Nissan, and I should go ahead and see him.
I could never see him (he was always out, but I left a printout of this thread) so I decided to call. He said he'll pesonally look into it. After a few weeks, nothing. Obviously, everyone knows that I have sold my Z. Still, it hurts due to principle.
BTW, when I received the survey, I ended up scoring the issue with low marks. I think the rating was fair, and done without emotions. "just the facts, mam!"
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