Tow company is responsible for the damage. Your friend should call Nissan Roadside Assistance to report the incident. Any authorized company they use should have received documentation about jacking, tie down points, tow hook locations, etc.
I had something similar happen with another car. You have to watch these guys like a hawk when they work on your car, unfortunately.
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Rain, snow, sleet, hail: 2009 Mazda 3 sGT HB
Everything else: 2009 370z, PW Touring 6MT
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