They still should have had a look at your hatch. Obviously the TSB might not apply if the latch doesn't open (click). It just means there's something else causing the problem.
In addition, they could have shown you more respect - that certainly costs them nothing. However, that applies in reverse too.
Last edited by WhiskeyHotel; 11-10-2010 at 04:39 PM.
Reason: My grammar still sucks.
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