Nissan 370Z Forum - View Single Post

IcedZ · 11-09-2010, 08:18 PM

My experience so far:

November 1, 2010: I let my local dealer have the car for the day. I told them there was a serious lack of throttle response at low RPM's, kind of like the car is in 3rd gear, when actually in first. I also made it clear that this happens after an indeterminate amount of time.. sometimes 5 miles, sometimes 10+. The tech wasn't available the instant, so we couldn't go for a ride. They finally ended up calling me back telling me I could take my car back. The report said "checked for codes, none stored. Test drive with no problems. Test drive 2 other like vehicles, normal operation". So I went to the service manager and said if I experience the problem right now, can I bring it back and have the tech ride with me? He said sure, I'll pull him aside immediately. I had to drive almost 16 miles before the problem would show itself. I immediately went back, did NOT turn the car off, and had the tech drive. He said he could feel it (I know I could, even in the passenger seat). He also told me that the other 2 cars that he drove (one '09 identical color, and one '10) he replicated it. But since there aren't any errors, and the multi-point inspection was fine, there "technically" wasn't a problem. And he wouldn't re-write the diagnosis on the report.

November 8, 2010: I finally got a chance to call Nissan consumer affairs (1.800.NISSAN1). He documented my case, and said they were going to contact the dealership that I went to. I told him in detail what the problem was again. He also said they would get back to me in hopefully 1 business day!

November 9, 2010: I received a call back already from a rep stating that she would be the one in charge of my case. She said she was waiting to receive a call back from my local service manager, and that I should be contacted again by Friday.
If I don't hear back by Friday mid-afternoon, I will be calling them.

11-09-2010, 08:18 PM	#2 (permalink)
IcedZ Base Member Join Date: Feb 2009 Location: Gainesville, FL Posts: 194 Drives: 09 370 Yellow, 6MT Rep Power: 16	My experience so far: November 1, 2010: I let my local dealer have the car for the day. I told them there was a serious lack of throttle response at low RPM's, kind of like the car is in 3rd gear, when actually in first. I also made it clear that this happens after an indeterminate amount of time.. sometimes 5 miles, sometimes 10+. The tech wasn't available the instant, so we couldn't go for a ride. They finally ended up calling me back telling me I could take my car back. The report said "checked for codes, none stored. Test drive with no problems. Test drive 2 other like vehicles, normal operation". So I went to the service manager and said if I experience the problem right now, can I bring it back and have the tech ride with me? He said sure, I'll pull him aside immediately. I had to drive almost 16 miles before the problem would show itself. I immediately went back, did NOT turn the car off, and had the tech drive. He said he could feel it (I know I could, even in the passenger seat). He also told me that the other 2 cars that he drove (one '09 identical color, and one '10) he replicated it. But since there aren't any errors, and the multi-point inspection was fine, there "technically" wasn't a problem. And he wouldn't re-write the diagnosis on the report. November 8, 2010: I finally got a chance to call Nissan consumer affairs (1.800.NISSAN1). He documented my case, and said they were going to contact the dealership that I went to. I told him in detail what the problem was again. He also said they would get back to me in hopefully 1 business day! November 9, 2010: I received a call back already from a rep stating that she would be the one in charge of my case. She said she was waiting to receive a call back from my local service manager, and that I should be contacted again by Friday. If I don't hear back by Friday mid-afternoon, I will be calling them.