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Old 05-20-2009, 01:30 PM   #539 (permalink)
Modshack
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Quote:
Originally Posted by SoCal 370Z View Post
TheWeatherman,

Can I please ask the process you used to get to a Regional CS Manager? Thanks.
LOL...Just call the number in your Owners manual. Ask for the CS manager. Most OEM's have regional offices staffed by Customer Service people or possibly the calls are routed through the National office. The are schooled to schmooz the customer and work with the local service reps and dealers to also schmooz the customers. The service rep is the "Boots on the ground" and will ultimately pull the strings to get issues handled. Engineering issues are pushed up the line for home office guys to deal with. Hopefully, after the customers are schmoozed everyone is happy. Sometimes not. I was a Factory guy for Honda for 21 years, so I have a little insight....
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