Quote:
Originally Posted by Kyle@STILLEN
I never called anyone a liar. I said the information you received was inaccurate. And it was...Z car garage and Chuck never discussed refunding the difference between the tuner and tuned kits. If you would like to convert your kit to a tuner kit we will refund you the difference in the two kits.
Yes, we did say that there is going to be a 10% restocking fee if you choose to return the kit. We believe that the supercharger is working fine. The reason for the restocking fee is because during this process we have received no information that we could use to refine your car.
I'm not sure how it can be said that if there are problems we disappear. Again, we offered to fly up to you, pick up the car, drive it down to our shop, and return the car back to you with no expense to you or your shop and we were told that this was not an option.
If you have any questions please feel free to call me at 888-222-2702 ext. 173
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Seriously? Did the Z shop in question send dynos or any diagnostic reports at all? If not then I understand to some degree. I guess it would come down to your word vs theirs in regards to performance. However if they have been sending any reports on the condition of the vehicle, then you all should know how his car is responding to your tune..
In all honesty, ive never believed in canned tunes. Seriously guys, to some extent our cars are all different. And each car DESERVES dyno time for a proper tune. IF you want the stillen kit DONOT get a damn canned tune yet if you can not afford R&D time. On that note, if your going FI plan on custom tuning. Not be cause stillens canned tune doesn't work. But because you should not be doing it ANY other way. If you want to be "carb legal" either leave your car stock, or wait till the front runners have been patient enough to work it out (not a cheap stab at you tom, i realize you have been through enough).
With that being said, i think at some point Stillen needs to throw the towel in on the canned tune idea if its just not working at their advertised numbers. Either lower the numbers or the price.
On a final note, for all you front runners. There is always the chance things will not go as planned. We were all crazy excited for this kit, and were all constantly asking when will it be released! Things didn't work out the way we hoped. Its time to move on, either pay the 10%, or go get your car tuned the way it deserves to be. There is no need to bash Stillen anymore. Either give them your business or don't. I realize this is easy to say from the sidelines, but I want to FI just as much as the next guy, and hope this gets resolved.