Quote:
Originally Posted by Josh@STILLEN
We're here to help.. It sounds like you were able to reach someone today, if not send me a PM and let's get some higher resolution pictures and info.
I don't think anyone can make a determination on the extremely small pictures uploaded of what's going on.. not sure why other vendors are making comments like that.
Urethane, while being a superior material to use, also needs to be prepped correctly, and unfortunately body shops around have equal problems with fiberglass as they do with urethane, especially in regards to proper prep to allow the 3M automotive tape to adhere correctly.
That being said, these parts do come from a mold, and on the very rare circumstance can have issues, we definitely work to resolve any issues. Good thing is you guys are test fitting, which is first and foremost with any body component product, before priming and painting, and I'm confident we'll resolve this.
Fire, please PM me with your information, I'd be happy to check on things first thing Monday, and get our Customer Service Manager involved to ensure everything is good, including working with your shop.
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Josh, the customer stated the product didnt fit correctly, no determination needed and then pictures were posted. I was simply making a general comment about some of the stuff coming from you guys lately. I have stood behind you guys for years, I just have seen some things lately from the bumper to the supercharger that doesnt make sense to me coming from you guys. Like i said you guys always have taken care of the customer, so i dont mean anything bad, just think that their alot more issues coming out from your products lately then im used to.