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Bill gave me the sense that he is very involved and invested in this car. He clearly had a strong reaction to a possible problem and gave me the feeling that when it comes to engineering issues, he's a player in sorting them out.
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Not to be overly negative: Prior to retiring I worked as an engineer investigating claims. I was always interested in the problem and made sure the customer new I felt that way. However, the bottom line was if the product met the standard for it's intended use the claim was denied. Frequently I could see their point of view but the material was good for the intended use. That is where the great sea of grey area emerges.
And that is why the people with the day to day issues will be key to solving this issue. If one mentions track in their conversations with Nissan their listening level will be turned down if not off.