Kyle@STILLEN

Hey Guys,

Just wanted to jump in here real quick and let everyone know what's happening.

As we have said many times, we are working directly with our customer's to get their vehicle's squared away. For the most part, the customer's have been extremely patient and cooperative and we really appreciate their efforts and desire to work with us. We want to work directly with the customer's because we have seen some cases where the issues were caused by the installer of the kit. For example, one company chose to install the kit using materials that we did not supply. This caused issues that could not be traced until the car was sent to another shop. The kit itself was perfect, the shop doing the installation chose to do something on their own, and it caused some headaches.

Additionally we know that the most important thing to us is that our customer's are satisfied. As you have seen, any vehicle that was having an issue and we were able to correct, the customer has come back on and said how happy they are with their car. That is all that matters to us. Also, there have been other customer's who did not experience any issues at all. The kit went on exactly as it should, and worked flawlessly from day one.

Where does it all stand now?

Weiboy and Tomnavone have both reported similar experiences. So, this past weekend, I personally flew up to San Francisco and picked up Weiboy's car and drove back to our shop. Our engineers are currently working on this car.

Also on Saturday we had a customer's vehicle picked up and delivered to UPrev. UPrev will be inspecting that car thoroughly, through the installation, and the tune. This car is experiencing the same symptoms as the car owned by forum member Osiris. Those are the only four cars that we know of with unresolved issues.

Unfortunately the internet forums make it look like basically everyone who ordered their kit experienced a problem. The truth is, out of all of the kits we have sold we have only had a few issues. Some of them were not related to the kit, or the tune. They were 100% the installation. The majority of the issues have been resolved, and the remaining cars are currently being inspected and finalized now.

In regards to STILLEN rushing something to the market. That could not be further from the truth. During our testing and development we used a lot of different vehicle's. We did the initial development on the red Momo G37. Then we switched our prototype kit to our silver G37. Then we installed a kit on our red 370Z. Then we installed kits on two production 370Z's, one auto and one manual. Actually, G37mobbin wanted us to ship his kit to his installer but, because he owns a G37 sedan, we told him that we would not ship the kit until we had done the installation ourselves. I personally have put thousands of miles on our test cars. Steve has also put thousands of miles on the test cars. Anyone who was at Zcon in Tennessee saw Steve and I take our red 370 out on the track and blast it around in weather that was INSANE!!! 95 degrees with 110% humidity. The car performed flawlessly the whole time.