Nissan 370Z Forum - View Single Post

JaxZ · 09-10-2010, 10:05 PM

My Vossen experience: I called Vossen cause the plate on one centercap popped off driving back from the install (damaged in shipping, during install, who knows).

First call - l immediately get a real person.
Start telling story in hopes of getting a replacement centercap; guy immediately stops and says no problem I'm gonna get you 4 new caps out in tomorrows mail. 2 days later I get the 4 caps. No issues since. That is excellent customer service. Really sad to see a good company have to deal with completely unreasonable demands "I will only be happy if you give me a set of wheels that are over twice what I paid" - really that is douchbaggery at it's finest!

Thanks Vossen, I thought your customer service was top notch; and love the wheels.

09-10-2010, 10:05 PM	#34 (permalink)
JaxZ Base Member Join Date: Jun 2010 Location: Jacksonville, Florida Posts: 13 Drives: 2009 370z Touring Rep Power: 15	My Vossen experience: I called Vossen cause the plate on one centercap popped off driving back from the install (damaged in shipping, during install, who knows). First call - l immediately get a real person. Start telling story in hopes of getting a replacement centercap; guy immediately stops and says no problem I'm gonna get you 4 new caps out in tomorrows mail. 2 days later I get the 4 caps. No issues since. That is excellent customer service. Really sad to see a good company have to deal with completely unreasonable demands "I will only be happy if you give me a set of wheels that are over twice what I paid" - really that is douchbaggery at it's finest! Thanks Vossen, I thought your customer service was top notch; and love the wheels.