Nissan 370Z Forum - View Single Post

jav@vossen · 09-10-2010, 07:19 PM

PM sent.

I am very sorry that the wheels were not machined correctly. This is a very very rare problem, we probably only see this problem once or twice a year.

I'm also sorry that the wheels are back-order and we can not get you another set for another 60-90 days. This is very normal in the wheel industry. It's impossible for us to have everything is stock at all times. It takes 30-60 days to manufacture the wheels and another 30 days to ship to us.

I talked to Kevin from our sales department and he told me that we immediately offered you any other wheel in the Vossen line up OR a full refund. No questions asked.

I do not see how that is poor customer service?

Please let me know what you would like us to do??

Thanks,

Jav

09-10-2010, 07:19 PM	#4 (permalink)
jav@vossen Enthusiast Member Join Date: Jan 2009 Location: Miami Posts: 441 Drives: Z Rep Power: 16	PM sent. I am very sorry that the wheels were not machined correctly. This is a very very rare problem, we probably only see this problem once or twice a year. I'm also sorry that the wheels are back-order and we can not get you another set for another 60-90 days. This is very normal in the wheel industry. It's impossible for us to have everything is stock at all times. It takes 30-60 days to manufacture the wheels and another 30 days to ship to us. I talked to Kevin from our sales department and he told me that we immediately offered you any other wheel in the Vossen line up OR a full refund. No questions asked. I do not see how that is poor customer service? Please let me know what you would like us to do?? Thanks, Jav __________________ Jav Vossen Wheels 1-888-463-7778 --- Web: www.vossenwheels.com Video: www.youtube.com/vossenwheels / Images: www.flickr.com/vossenwheels Twitter: www.twitter.com/vossenwheels / Facebook: www.facebook.com/vossenwheels Last edited by jav@vossen; 09-10-2010 at 07:30 PM.