Ok, this was a serious tactical mistake. By everyone using the SAME case #, we've compromised the scope of the problem by minimizing it's apparent impact.
For instance, when the bean counters "run the numbers" to see if they should spend the money on some "corrective" action, they'll run a query against their database to find all the cases related to "oil over-heating" and all 100 people that used the same case # will get UNDER REPORTED as a single "instance" of the problem.
Now, all you yahoo's that did this, CALL BACK at the 800 number below, DON'T ask for Jennifer, just discuss the issue with the rep and get your case and case # recorded in the system.
DON'T BE OVERLOOKED!! BE COUNTED!!
Quote:
Originally Posted by gpa7pk
Received a unsolicited call from Gara Pum, Nissan Customer Affairs, extension 41536, wanting to know if I had additional issues "Nissan" needed to know about as more messages, both voice and email, to Jennifer Irwin had been received using the file number I had opened last week - #6479687. I told him that I had placed the information on "The 370 Forum" and many 370Z owners as well as potential owners were disturbed by the design and safety flaw associated with very high engine oil temperatures especially with summer months still ahead of us. He said Nissan is aware of the problem and that an oil cooler kit, a Nissan Motorsports one, would be available in a few weeks. I asked if the cooler would be a recall item with full warrenty maintained - he wasn't sure, just that it would be available. He then mentioned they (Nissan) was "occasionally" monitoring the forum. I said great and then Nissan must have an idea of the scope of the problem and suggestions for a class action suit and letters to the NTSB were being considered if Nissan did not correctly resolve this serious issue. He asked that direct calls to Jennifer (x41622) not be made as she was terribly busy, but to use 1.800.647.7261. Whatever.
I hope they read SoCal's letter.
Keep those calls and emails coming.....  |