Originally Posted by shadoquad

Well, I think that there is some value in consumers warning others about bad experiences. But the consumer reading another person's experiences should take it with a grain of salt, since nobody's perfect. In the end, I don't think you completely rule a dealership out because of anecdotal evidence, but it helps to keep things in mind when dealing with them, because sometimes where there's smoke, there's fire. Then again, one person's rotten dealership experience may also be attributed to a salesman who no longer works there. There are a lot of factors at play.

Realize how the game is played. Dealerships are in business to make money. Salesmen are going to attempt to maximize profit, even though they can sell at invoice usually and still earn profit. The best thing a consumer can do is research how the deal is done before ever setting foot in a dealership.

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