Originally Posted by FuszNissan

So this customer comes in and the motor is blown. The car has 5,000 miles over the powertrain warranty. (5yr,60K) So we called nissan and they approved a new long block(which I couldn't believe). We installed the motor, everything is great. A day later I receive a phone call that this person is unhappy that nissan will only warranty the engine for 1 year and 12,000 miles. I told them that they should be happy that it's warrantied. Well I find out the car is 2 years old and was out of warranty in the first year. So I am pretty sure that's the reason for the complaint. I agreed to pay half of the cost for an extended warranty. ($1800) When I should have said have a nice day. So the person declines this and wants me to get them into a new car and have it not cost them a penny.(Now they are getting greedy) Did I mention that they owe 7k more than what the car is worth. I don't know how many times I have to say I am not going to do that. Why won't they understand that's crazy. I went round and round for a week on this, banging my head against a wall. Well, now they hate me because I won't give them 7,000.00 and a new car, for the failure of Nissan's engine. I am glad I go this off my chest. That's a dealership horror story!