IMHO, running a event like ZCON is a huge task and you do it for free while you are doing your own full time job itself. This is no easy task. Yes there should be complaints to let them know what they did wrong, but IMHO, if you have never run one, you can't really speak yourself. As we ran the 09 one, and it was HARD, and it took up a years time of our life. Would I do it again, NO. Never will. But was it something we were appreciated for, hell yeah!..
There will always been people unhappy every year. You won't fix that. My only issue is that this years convention should have looked at some of the stuff we did for ours and used it. But they didn't and they had massive problems.
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