Hey all,
I just wanted to introduce myself and let you all know that I'll be proactive in helping you guys stay up to date with what's going on.
There was unfortunately some circumstances beyond our control in getting the exhausts out as quickly as we wanted to. The last thing we ever want to do is to harm our business and to make our customers unhappy or unsatisfied. That is not what Berk Technology is all about, and we guarantee we'll do what we need to do to make this right to you guys.
The good news is we have gotten over the hump that we needed to get over and we expect production to be smooth and consistent on the exhausts from here on out. We intend to be shipping out all the pre-orders within the next week and a half and will be emailing each and every one of you with a tracking #. And again please remember you all will receive an additional $100 discount on the pre-order for any of the inconvenience that's been caused.
We value all of our customers and their hard-earned money. At the same time, we want to ensure we get the highest quality product in your hands. Sometimes this means switching vendors for some of our components because they ended up not being what we expected and the last thing we want to do is pass that down to our customers.
We are confident that each and every one of you will love the exhaust when you receive it and we hope to uphold the quality that we stand for. And if any one of you have any questions or concerns, please feel free to PM me directly. I am here to assist you.
Thank you for all those that have been patient and we are working diligently night and day to fulfill your orders without sacrificing a bit of quality to the product.
|