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Originally Posted by jlashleyjr
Actually, the price difference is $30 (2 filters)
Yes, I did ask for Dustin. I asked the sales manager if I needed to speak with Dustin directly for a price match. He asked me which product the match was for and I told him the filters. He told me Dustin and himself just talked about that particular match and that he told Dustin they wouldn't do it. He couldn't understand why Dustin would tell me that they could.
I'm not sure why you're trying to bash me because I shared a shopping experience that happened to be negative. I didn't condemn them, nor say never buy from them, just shared some of my frustration over a potential first purchase...just as you mentioned the "impression" my first post made on you, a company only has one opportunity to make a first impression on a new customer.
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Quote:
Originally Posted by jlashleyjr
It's easy for everyone to sit and judge how they would have reacted...but I feel like everything I did was inline with what most of you would have done. I asked for Dustin first...not there, so I asked if the person I spoke with was able to do price matches...the person had knowledge of my specific price match in question and chose to spoke as an authoritative source for Z1. The person said Z1 was unable to match that and not sure why Dustin told me they could.
With that being said, the title of the post was "bad 1st impression...". It wasn't don't ever buy from Z1 Motorsports. I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location. I will take responsibility for not giving Dustin a chance to rectify the situation before I made my post. In the same token, the parts manager could have alleviated my post by transferring me to Dustin when I first asked for him. If not at first request, at the least after I told him Dustin sent me a message stating they could match the price.
Dustin - I do appreciate your willingess to honor the match. Unfortunately, I placed the order elsewhere earlier in the day.
John
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Quote:
Originally Posted by blue660r01
+1!!!!! Cry about it OP!
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If you already chose to go with another vendor, why take the time to ruin the reputation of Z1? As you may have noticed, your thread ended up doing the completely opposite of what it was intended. Frankly, you sound like an unhappy child who did not get his way. All of this for $15? These vendors deal with a lot of customers, all wanting what they want, when they want it. If sure if the shoe was on the other foot you would have wanted the benefit of the doubt. After posting this, you had the nerves to say that,
I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location.
Maybe you should try to read some of the Berk thread to see what poor customer service means, and still those customers have chosen to be patient. I've known the guys at Z1 for over 5 yrs and the satisfaction of their customers is the most important to them.
This was a case of an impatient customer, not poor customer service.