Nissan 370Z Forum - View Single Post

Cmike2780 · 07-19-2010, 01:40 PM

I recently had new tires installed. Asshats at Firestone chipped the paint on the rim.

I specifically asked the sales rep if they had a touchesss tire mount because I didn't want the wheels scratched up and was told "Sure, Not a problem, we mount wheels on Mercedes all the time". I should have known better. I went to check on the tech as they were mounting the last tire and shure enough, he had his whole body weight to the tire with a crowbar. I should have said something then, but I was thinking they had to put something to protect the rim. There was a lot of grease from the mounting process, so I just quickly looked over and didn't really notice anything. Payed and left the shop. I washed the wheels as soon as I got home, and sure enough, 1" gouges on each and every wheel from the crowbar. Some worst than others. Called them up today and will meet with the sales rep this afternoon.

Should I make a big deal out of this?
Ask for a refund?
Ask for new wheels?

I hate being the d-bag customer who complains about everything, but it kind of sucks that I came in with the wheels in mint condition walked away with not so mint ones. Thanks in advance.

07-19-2010, 01:40 PM	#1 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 29	Wheel chipped from tire mount I recently had new tires installed. Asshats at Firestone chipped the paint on the rim. I specifically asked the sales rep if they had a touchesss tire mount because I didn't want the wheels scratched up and was told "Sure, Not a problem, we mount wheels on Mercedes all the time". I should have known better. I went to check on the tech as they were mounting the last tire and shure enough, he had his whole body weight to the tire with a crowbar. I should have said something then, but I was thinking they had to put something to protect the rim. There was a lot of grease from the mounting process, so I just quickly looked over and didn't really notice anything. Payed and left the shop. I washed the wheels as soon as I got home, and sure enough, 1" gouges on each and every wheel from the crowbar. Some worst than others. Called them up today and will meet with the sales rep this afternoon. Should I make a big deal out of this? Ask for a refund? Ask for new wheels? I hate being the d-bag customer who complains about everything, but it kind of sucks that I came in with the wheels in mint condition walked away with not so mint ones. Thanks in advance. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]