06-01-2010, 09:56 PM
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#20 (permalink)
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Base Member
Join Date: Apr 2010
Location: Lubbock
Posts: 214
Drives: 09 Nissan 370z A6
Rep Power: 15
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Quote:
Originally Posted by Dylan@Adams
I don't get into much discussion of "Adam's vs. Product XYZ" just for simple virtue of the fact is there are many great choices out there. We don't pretend to be the only choice for detailing products nor would we want to be.
Where we pride ourselves is in our commitment to customer service, ease of use, and results. Our line is specifically targeted at the guy who details his own car, this isn't a product line for a detail shop to carry, we don't sell concentrates, we generally don't sell bulk. This is weekend warrior type stuff.
That being said we're still the only company in the business that offers you a 110% money back guarantee... buy anything, try it out, if you don't like it for any reason we'll refund the purchase price, plus 10% and cover your shipping!! Ask any other company to do that and see what they say.
On top of that our customer service is top notch... read any number of owners forums and you'll see that time and time again people rave about the personal attention and the satisfaction at any cost mentality we take with our customers.
Add into that our products WORK. They do what they're supposed to, they do it well, they do it quickly, and we will show you the proper way to use them. If anything the biggest thing we 'sell' at Adam's is customer support and education. We'll help you in any way we can to help you figure out the process, pick the right products for you, and help you get to the results you want. In the end if you don't like our stuff you come up 10%... pretty much a zero risk proposition if you ask me!
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That actually might be the thing that made my choice easier, the videos have been very helpful and the presences of you guys on this forum really shows you care about if the customer is satisfied or not.
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